Albert De Armas Email & Phone Number

Miramar, Florida, United States

• Responsible for deploying telecommunications services such as VoIP, voice messaging, IVR, POTS lines, and data cabling setups for WorkPlace Solutions initiatives. Skilled in managing construction, renovations.
• Supervised cable vendors, handling service calls and coordinating new cable installations to minimize downtime.
• Facilitated the migration of acquisitions onto to the company’s network and VoIP telephony environment to ensure seamless continuity.
• Organized construction meetings with vendors and stakeholders to maintain project timelines.
• Reviewed floor plans to guarantee the provision of necessary data connectivity.
• Managed the procurement of phone lines according to business requirements to ensure connectivity on the go-live date.

Miami-Fort Lauderdale Area

• Provided initial level telecommunications support to associates across the country, spanning onsite and remote offices as well medical centers nationwide. Set up Call Center agents using Avaya System Administrator and.
• Adhered to SLA guidelines by resolving incident and change tickets within specified timelines.
• Conducted training sessions for associates, covering the use of Avaya 9600 series hard phones, Cisco 7900 and 8800 series hard phones, Extension Mobility, and Cisco Jabber softphone.
• Provided training to nurses on using Avaya softphone for remote work transition.
• Supported the IT department in installing equipment during associate office relocations.