Senior Voice Engineer
Responsible for deploying telecommunications services such as VoIP, voice messaging, IVR, POTS lines, and data cabling setups for WorkPlace Solutions initiatives. Skilled in managing construction, renovations, decommissions, relocations, and acquisitions of MarketPoint offices, Guidance Centers, Pharmacies and Call Centers. • Supervised cable vendors, handling service calls and coordinating new cable installations to minimize downtime.• Facilitated the migration of acquisitions onto to the company’s network and VoIP telephony environment to ensure seamless continuity.• Organized construction meetings with vendors and stakeholders to maintain project timelines.• Reviewed floor plans to guarantee the provision of necessary data connectivity.• Managed the procurement of phone lines according to business requirements to ensure connectivity on the go-live date.• Oversaw the acquisition of phone sets, headsets, and other phone equipment as necessary.• Obtained quotes for data cabling and phone sets and submitted them for capital approval to ensure timely issuance of purchase orders.• Supervised the installation of telecommunications equipment and hardware. • Orchestrated and managed first-day support during go-live for an enhanced customer experience.
