● Launched an Rewards Fraud Defense MVP to 6,000 support agents, tripling fraud classification accuracy (30->96%) and facilitating development of an AI/ML rewards fraud risk model. ● Roadmapped and wireframed fraud-defense features with adaptive identity verification steps to match varying redemption risk levels, and aligned this UX with mobile app and website teams, forecasted to save $30M+ annually and reverse declining rewards NPS by double digits. ● Led customer agent focus groups and user testing, eliminating platform pain points by optimizing fraud resolution UI, developing training materials and standardizing fraud payout, minimizing payout errors by 70%.

● Spearheaded user research, needs-finding and created PRDs to implement ETL processes, automated sales forecasting and PowerBI dashboards into a financial reporting platform, reducing manual processes by 70% and accelerating data-driven decision making across sales, leadership, and manufacturing. ● Leveraged product analytics to execute commercial strategy, driving $10M ARR growth using strategic customer segmentation, product and pricing optimizations to convert high-value B2B opportunities.● Launched a 0 to 1 medical stent product, driving collaboration between engineers, R&D, sales, and leadership to deliver a prototype, secure a 7-figure investment, and generate $xxM ARR across 20+ accounts. ● Shipped product strategy with pricing, competitive analysis, customer forecasts and production scale-up plan, establishing a clear value prop; The leading high-volume NA supplier in a high growth market within 2 years.

● Drove EPA compliance and registration, guiding Chinese and Indian firms in technical chemical manufacturing process and product development to enable their expansion into US markets. ● Developed digital marketing materials, go-to market strategies and business leads for client companies.

● Partnered with logistics and customer support teams to deliver process changes which increased CSAT by 2%● Drove project requirements for international customers in a Mandarin speaking manufacturing environment

- Assisted with general care, supervision, and scheduling of 200+ elderly patients