Albert Jiang Email & Phone Number

Washington, DC, US

Tysons, Virginia, US

Mclean, VA, US

• Launched an Rewards Fraud Defense MVP to 6,000 support agents, tripling fraud classification accuracy (30->96%) and facilitating development of an AI/ML rewards fraud risk model.
• Roadmapped and wireframed fraud-defense features with adaptive identity verification steps to match varying redemption risk levels, and aligned this UX with mobile app and website teams, forecasted to save $30M+.
• Led customer agent focus groups and user testing, eliminating platform pain points by optimizing fraud resolution UI, developing training materials and standardizing fraud payout, minimizing payout errors by 70%.

London, Greater London, GB

• Spearheaded user research, needs-finding and created PRDs to implement ETL processes, automated sales forecasting and PowerBI dashboards into a financial reporting platform, reducing manual processes by 70% and.
• Leveraged product analytics to execute commercial strategy, driving $10M ARR growth using strategic customer segmentation, product and pricing optimizations to convert high-value B2B opportunities.
• Launched a 0 to 1 medical stent product, driving collaboration between engineers, R&D, sales, and leadership to deliver a prototype, secure a 7-figure investment, and generate $xxM ARR across 20+ accounts.
• Shipped product strategy with pricing, competitive analysis, customer forecasts and production scale-up plan, establishing a clear value prop; The leading high-volume NA supplier in a high growth market within 2 years.

• Drove EPA compliance and registration, guiding Chinese and Indian firms in technical chemical manufacturing process and product development to enable their expansion into US markets.
• Developed digital marketing materials, go-to market strategies and business leads for client companies.

Langenhagen, DE

• Partnered with logistics and customer support teams to deliver process changes which increased CSAT by 2%
• Drove project requirements for international customers in a Mandarin speaking manufacturing environment

- Assisted with general care, supervision, and scheduling of 200+ elderly patients

Bachelor Of Science - Bs, Biochemistry

Minor, Business/Commerce, General