Albert Johnson Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

* Provide prompt and efficient service to the business selling partners including the appropriate escalation of partner related issues.* Build Platform and business knowledge to better serve partners.* Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.* Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.* Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriately drive improvements.* Liaise with other departments such as Customer Service, Account Management, or Payments teams as required to resolve partner related issues.*Oversee the team that supports sellers, set, monitor KPI's and provide support to the team responsible to bringing excellent service to our sellers.

The Technical Account Manager acts as the primary contact between the company and its business partners. As a Technical Account Manager, I strive to predict a partner’s needs before they recognize they may have a problem, provide solutions and guidance, and create innovative self-help tools to help our partners perform better within our business relationship.In this role I am responsible for providing timely and accurate operational support to partners selling on the business platform. I address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements.I am required to:* Provide prompt and efficient service to the business selling partners including the appropriate escalation of partner related issues.* Build Platform and business knowledge to better serve partners.* Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.* Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.* Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriately drive improvements.* Liaise with other departments such as Customer Service, Account Management, or Payments teams as required to resolve partner related issues.

In the returns department I was responsible for :Providing prompt and efficient service to customers.Liaise with other departments such as our buying team / warehouse in order to find resolution on queries raised.Reach out to suppliers regarding warranty queries.Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing customer issues.Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriately drive improvements.Oversee the team that supports customer service returns, set, monitor KPI's and provide support to the team responsible to bringing excellent service to our sellers.

In the returns department I was responsible for :Providing prompt and efficient service to customers.Liaise with other departments such as our buying team / warehouse in order to find resolution on queries raised.Reach out to suppliers regarding warranty queriesMaintain a positive and professional demeanor always portraying the company in a positive light and effectively managing customer issues.

Providing support to a seller base in relation to a range of queries which include, but not limited to:· Deliver timely, accurate and professional operational support to all sellers within a specified SLA.· Processing and tracking seller requests, communicating directly with sellers and handling seller escalations.· Assist in the vetting, testing of platforms and policy evaluation, quality and usability review.· Reviewing and investigation of possible product issues.· Assist with the definition and design of improvements to tools, standard operating procedures and processes for the Seller Support team.· Demonstrate excellent time-management skills and the ability to work independently.· Contribute to a positive team environment and proactively aid team members to meet and exceed team goals and metrics.

Advanced Diploma Information Resource Management, Computer And Information Sciences And Support Services

It

IT

Information Technology, Computer Science