Albert K. Email and Phone Number

The Allianz Technology in Germany delivers more than 600 local services to the German operating entities within the company.The service management needs to make sure that all services comply with the strict regulatory requirements and global process blueprints. As ITSCM manager I play an important role to ensure the continuity of the IT-service delivery in case of a regional disaster, internal and external audits, while keeping the regional Customer Resilience Coordinator updated with reports on a regular basis as well.•Guidance in the creation of an IT DR Plan and in IT DR test preparation, execution and report distribution•Ensuring that IT DR plans are complete, consistent and up to date and for the delivered services in scope•Ensuring that IT DR Plans meet the required standards and quality level•Maintaining IT DR plans and associated documentation in the respective repositories•Proactively triggering necessary tests and assisting in the execution and documentation•Maintenance of the disaster management handbook•Contribution to IT DR capability and process enhancements•Participation in global ITSCM communities and best practice sharing•Interfacing with global ITSCM functions, related processes and ITSCM representatives on the customer and IT-retained organization•Guiding IT service managers in the correct modeling of ITSCM relevant aspects in the configuration management database (CMDB) together with the local CMDB-experts•Supporting IT-Service Manager in the validation of the IT DR plans and CMDB modeling in accordance with the assessed business criticality (business impact analysis)•Providing regular reporting on the status of the implemented DR-Plans, tests and CMDB modeling

Coordinating successful post sales service delivery for International Wholesale Customers with high level of customer satisfaction.•Customer communication SPOC for allocated service delivery orders•Coordination of third party deliveries to achieve committed delivery time, mainly on German footprint •Creating and maintaining service delivery tasks in local and umbrela delivery tools and CRMs according defined delivery process •Initiating implementation process•Identifing and managing delivery dependencies and critical issues•Proactively managing changes in delivery scope•Identifying and managing potential delivery risks•Ensuring service related documentation is accurate and kept up-to-date at all times•Proactively updating customer with delivery milestone changes on a daily/weekly base•Producing delivery related reports to customers or management •Timely and proactive handling of customer escalations by involving various internal and external teams.•Building, developing, and growing customer business relationships•Ensuring quality of practice meets customer requirements, legal obligations and organisational policy and procedures.

Active participation in the full integration of the IT operations of large German automotive companies into T-Systems infrastructure and workflows, as well as leading the creation of ITSCM with the involvement of several international teams.• Design, testing, and maintenance of IT recovery plans• Proactive failover testing of critical sites and services in order to check redundancy, SLAs, suppliers etc.and to identify gaps in the design and processes.• Writing and supervising technical and process documentations• Direct SPOC with third parties, suppliers especially hosting datacenters in order to improve the processes, delivery time and high availability• Monitoring infrastructure capacity and availability and initiating measures to maintain and increase the redundancy and high availability levels of business critical services.• Ensuring that services continue to meet agreed performance targets and service levels, including investigating breaches of availability targets and unavailability of services, and initiating corrective action• Close cooperation with Change, Capacity, Availability, Risk, Problem and Continuous Service Improvement ITL processes• Escalation contact in case of IT disasters

Responsibility for E2E delivery of MPLS lines + Cisco manufactured devices on a global scale for fintech companies hosted in datacentre environments.(Equinix, E-Shelter, Interxion, Global Switch, IBM)Training of Service Delivery to be able to ensure a high quality work thanks to their knowledge.• Coaching, upskilling and technical lead of service delivery colleagues (ca. 20 person)• Responsibility for non-standard solutions while maintaining an on time delivery• SPOC for escalation, incident, problem, change, service and capacity management• SPOC between clients and service delivery• Proactively monitoring service processes and continuous improvement of these• Creating documents: processes, reports, training materials• Supplier management, price and SLA negotiation

Delivering MPLS lines and Cisco devices E2E for fintech companies located in datacentre environments(same as above) mainly in the German-speaking countries. • Delivering complex IT infrastructures for the following clients: P&G, MasterCard, Credit Suisse, NATO• Acting as primary technical interface to customers and account teams• Demonstrating cultural sensitivity and awareness of global business reality• Leading contractual negotiations with partners and suppliers• Overall responsibility for customer testing and migration of BT products• Ensuring of BT's acceptance standards• Creating documents: processes, reports

- Translating English legal, agriculture, financial, scientific etc. texts into Hungarian.- Participating on several seminars, workshops.