Toggle AI, Inc. revolutionizes how mental health issues (e.g., anxiety, depression, suicidality, and other destructive behaviors) are identified by using computational cognitive AI in a fast, repeatable, image based assessment.

Team: Small Business Card DataManaged Data Science, Business Analysts, Software Engineering, and Product teams to release new Enterprise wide datasets that increases accuracy in Marketing KYC, Underwriting, and credit application approvalDeployed automated, portable, and repeatable entity resolution pipelines to ingest 6 external data sources

Team: Small Business Card Customer ManagementCreated product for payment network optimization of entire portfolio and implemented AB testing in all 4 product launches -Completed network optimization for ~100K distinct accounts, impacted $8.5B in annual spend, generated $25M in annual NIBT, minimized account attrition to ~6%, and achieved ~91% adoption rate -Coordinated across 17 teams (e.g product design, Legal&Compliance, customer facing agents, 3rd party vendors, etc.) to ensure successful and timely market entries for product launches -Adapted to initial results by revamping customer communications and introducing new features to decrease customer complaints by 25%, incoming customer calls by 20% , fraud rates by 0.5% and spend attrition by 5%Deployed customer application decisioning tool to improve LoB defenses against card gaming, affecting ~$50M annual spend -Worked with 2 tech teams to understand Github logic, ultimately providing coding solution for successful deployment Developed Change-In-Terms process to upgrade accounts to better fit customer spend behavior and improve portfolio margins -Converted $259M in annual spend, generated $4.2M in annual NIBT, and achieved 89% new card activationPartnered with 2 Operations teams to integrate automated account closure process to prevent violation of Terms & Conditions

Team: Small Business Bank LendingAutomated 12 monthly monitoring dashboards to increase cadence to daily and to decrease time spent by analysts by 50%Led monthly compliance meetings with leadership team to highlight loan performance and pricing anomalies to uphold legal requirements

Team: Commercial Card ProductsEstablished entity resolution solution to improve matching accuracy by 15%, decrease production time by 90%, and save $2MPioneered first machine learning fraud solution in Commercial Card Product to detect and prevent ACH payment returnsImplemented 5 client facing reports for account and transactional information on current product website by writing logic in SQL, configuring third party reporting tool, and collaborating with DevOps on deployment Provided day to day support for entire LOB and collaborated with Audit team to review Commercial Card data

Taught 50 corporate professionals grammar and pronunciations through private video conversations about news articlesHoned communication skills while rapidly connecting with new clients in 40-minute classes; lifetime rating of 6.5/7.0

Enforce Federal Reserve Board regulations on all financial reporting objectives through internal audits

Identified and pitched client contracts, constructed strategic site maps for applications derived from client requirements, analyzed product functionality via QA testing to solve bugs, improve user interface, and shorten testing time

Introduced new printing blades for 2 multi-billion dollar solar companies to lower costs by 5% and extend machine lifetimesSourced 2 new clients and developed commission-based contracts for machinery maintenance to increase revenue by 10%Installed new software for 3 semiconductor machines to shorten production time by 5% and reduce damages by 80%

Designed new model solar panels to more efficiently convert solar energy into usable power Proposed alternative method of generating electricity by incorporating water and solar energyCreated new smart grid capable of setting prices for electricity usage in place of current national grid