Reporting directly to Head of Service, IT Director and COO accountability for technology supplier accounts, service strategy and project streams. Lead regular stakeholder and supplier performance reviews, exploring value-added services to improve competitive edge driving business strategic goals. Oversee enterprise service management responsibility to C-suite department heads, delivering on commercial RFPs, budget ownership and effective cost optimisation. Maintain regulatory compliance on business continuity, cybersecurity, data, technology audit, GRC oversight and policy.

Employed at Provident Financial Group for 6yrs as Technology Business Relationship Manager. PFG was a FTSE 250 Financial Services fintech company and subsidiaries, providing prime and sub prime credit and insurance services to UK & Ireland markets.Responsibilities:• Managed stakeholder relationships with C-suite and department heads.• Supplier Manager promoting influential transparent partnerships, managing high spend budgets.• Collaborated cross functionally with legal finance and procurement, Cyber & GRC and all IT teams.• Point of contact on RFP's & commercial tenders, ensuring smooth transition to Live operations.• Manage business change, enhancing service operations and resiliency with vendors and IT teams.• Delivered tactical and strategic technology projects ensuring successful program outcomes.Achievements:• Deliver business transformation digital programme to tight deadlines and rollout 4000+ devices.• CTO approval on a business case for extended working hours and 400% user increase.• Successful integration of Office365, Azure services and the SIAM operating model.• Deliver client roadmaps, enhanced metrics, SLA’s & KPI's on seasonal patterns of activity.• Manage programme technology risks and compliance in line with FCA regulations.• Negotiated contracts removing service credit exposure costs and protecting company profits.

Employed at Sky Bet for 5yrs as a Technology Service Change & Delivery Manager. Sky Bet was the interactive gambling arm of British Sky Broadcasting. Europe’s biggest media company and largest pay-tv broadcaster, with 21 million subscribers and 30,000 employees. Sky Betting & Gaming offered interactive media, TV and mobile gaming, creating household brands: SkyBet, Vegas, Casino, Bingo and Sky Poker, Fantasy Football and Soccer Saturday Super 6 football prediction game under Sky Sports.• Lead change initiatives to deliver enhanced user experience, drive revenue growth through innovative technology solutions.• Collaborated with Sky's multi-media functional teams to implement processes for new systems.• Maintain governance and oversight with regulators and maximise return on investment from suppliers.

A consultant programme manager contract role in Edinburgh & Dublin within Banking and Financial Services. The Royal Bank of Scotland & Halifax embarked on a national multi-million pound enterprise programme, to open new banks and debit cards across the Rep of Ireland. HBOS Ireland would become a direct competitor of the "BIG 4" major banks in the Ireland. They opened 44 local retail bank branches opened across Ireland, the first bank to offer a Saturday opening and a New Visa debit card products to the Irish market. I enjoyed working with suppliers like Link for new software and ATM machines, Visa and Mastercard the providers of the new debit cards.

The National Programme for IT (NPfit) was the largest technology project ever untaken in Europe. It was commissioned by the UK Government 2003, then the UK PM Tony Blair wanted to digitise and connect the entire NHS Health systems across the United Kingdom for 65 million people. This included providers from every aspect of IT, Networks, Telecommunications and HealthCare NHS doctors and professionals (It was referred to as the NHS Spine Programme and it was estimated to cost over £13 Billion.).

Avaya are an American based Telecommunications technology company that specializes in global telephony communications services such as unified communications and contact centres.

Marrakech was a start-up B2B - bespoke software company that provided an online suite of business software services enabling companies to carry out involved processes such as procurement and invoicing.

Berlitz international was a global software localisation company that provided translation of technology products for large clients such as such as Microsoft Ireland on products and services such as MS operating systems and MS office products and game products for the global markets.

Employed at the European Software Development Centre at Microsoft Ireland Ltd.Focus on Windows Office and Operating System products1st Mac Office product developed and distributed to World Wide Global software markets Early developments of Microsoft Terminal Server (Hydra).