Nurse Case Management Lead Analyst
CurrentAssisting individuals and their family members by providing telephonic triage assessments that can range from emergent to self-care situations. Pertinent health and wellness information is also provided to help meet the needs of the caller. I utilize approved resources to assess medical symptoms, provide counseling and to provide appropriate providers or facilities to assure the most appropriate use of medical services. I also educate on and offer referrals to other programs such as Case Management, Everyday Health Engagement, Premium Solutions and Cigna Behavioral Health. Along with assessments and health education I'm also responsible for assisting with precertification's during afterhours and on weekends.