Albert Lehmkuhl Email & Phone Number

United States

Longmont, Colorado

- Delegate work from inbox submissions and assign expedited work as it is received (as of Sept. 6th 2021 with Senior Promotion) - Compile daily/monthly Carrier specific reports (as of Sept. 6th 2021)- Assist Associate Implementation Specialists and Implementation Specialists with workload management (as of Sept. 6th 2021)- Consistently work to resolve daily default reports to improve data integrity (as of Sept. 6th 2021)- Assist in wireless carrier cell data maintenance by data entering information - Track requests (e. g., service, activity status, database updates, follow-up communications, etc.) for all assigned Public Safety Answering Points (PSAPs) - Provide internal requests for maps ensuring calls are routing to the correct location, ensure loads are ran correctly and the customer needs are met according to contractual agreements - Provide process improvement with involvement in meetings and providing additional information to the internal knowledge database (KDB) - Continually accept ancillary duties as a specific point of contact regarding incidents, large call routing requests, as well as user acceptance testing

Loveland, Co

Responsibilities: Respond promptly to problem calls from tenants.Schedule Contractors, follow up on job completions. Refurbish apartments in between tenants. Lawn and sprinkler care.Remove branches, leaves and other yard waste.

1100 Nickel Dr, Loveland, Co 80537

- Actively seek out customers ,offer a friendly greeting, smile and make eye contact- Help customers locate merchandise and, if required escort them to the appropriate department- Ask customers open ended questions and listen to responses about their projects and product needs- Demonstrate advanced product and service knowledge in answering customer questions - Assist customers with special orders and installed sales - Assists customers by providing information and resolving any issues and immediately involves the Manager on Duty if customer remains unsatisfied- Maintain stock on a daily basis to ensure products are available- Clean and dust displays, products and shelves- Follow up on job quotes to complete the sale- Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk- Provide Front End Support, including, greeting customers and processing sales/returns transactions- Follow all safety policies and procedures, and work in a safe manner when completing all tasks- Follow all work policies, supports guidelines outlined in Code of Conduct, and adhere to work schedule- Cooperate with Associates, Supervisors, and Managers, and complete work activities as assigned- Follow all Safety Policies & Standards- Immediately correct unsafe conditions or notify Manager on Duty- Ensure that aisles and walking surfaces are safe and act as a spotter when necessary- Offer assistance to customers who are shopping in an unsafe manner- Responding to public address system announcements, including customer services calls, pages, and general information- Identifying and reading reports, tickets and UPC labels

Loveland, Co

Responsibilities:Respond promptly and thoroughly to support inquiries via telephone and live chatAct as first point of contact for customer inquires on billing, compliance, and general inquiriesProvide online demonstrations and educate customers on the features and online help resources available to enhance their use of the Constant Contact productWork with customers not in compliance with Constant Contact's permission and anti-spam policies to adopt best practices in becoming a "trusted emailer"Independently resolve technical and customer support issues and escalate cases when appropriateProvide valuable "front line" feedback on defects and enhancements to the Product Marketing and Engineering teamsSeek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Customer Support staff

Inbound phone supportAssisting with billing inquiries and issuesAdhering to company policy De-escalating tense situations in relation to service and billingInforming customers of policies and procedures regarding service, equipment, and billingAllowing to professionally discuss expectations and requirements based on a contractual agreementBeing able to respectfully and concisely implement company policies and procedures to rectify non-adherence Helping to maintain consistent information to continue the development of product knowledge

Fort Collins, Colorado

Inbound phone and chat support using Right Now CRMAssisting with billing inquiries and issuesTroubleshooting technical issues with client equipment and servicesAdhering to company policy (issuing credits, concessions, and RMA procedures)De-escalating tense situations in relation to service and billingInforming customers of policies and procedures regarding service, equipment, and billingAllowing to professionally discuss expectations and requirements based on a contractual agreementBeing able to respectfully and concisely implement company policies and procedures to rectify non-adherence Resourcing and assisting other support agentsHelping to maintain consistent information to continue the development of product knowledgeProviding a mentoring relationship that enables confidence and encourages teamworkCoaching to current floor practices and procedures to improve personal metrics such as average handle time (AHT), idle, and Quality scores

Global Queue AnnalistMonitoring upwards of 11 incoming phone queues for the client, including Technical support, Sales and Retention.Helping maintain client Service Level and OccupancyWorked toward maintaining Service Level of 90% and an Occupancy of 80% across all groups, including;Moving cross trained agents to a higher call volume queueIssuing Green Time, sending agents off shift to help alleviate high availability or over-staffing.Monitored average handle time (AHT), idle usage, and schedule adherence for agents currently on shift.Creating and distributing hourly/daily reports to the administration and client.These reports were sent throughout the day, providing a snap shot of statistics for each department. For example, in the Service Level and Occupancy report there was a short synopsis of the strategies being implemented to maintain the desired statistics. This was sent to many individuals including the Operations Managers and client executives.

Inbound phone supportAssisting customers with billing inquiriesUp-selling client products and services De-escalating tense situations in relation to service and billingAdhering to company policy and procedure

Bachelor Of Science (Bs), Information Technology & Cyber Security, 3.33

Associates Of Science, Computer Systems Networking And Telecommunications

General Core Classes

High School Diploma

Relevant Courses: Web Page Design, and Business Office Education