Albert Lehmkuhl Email & Phone Number

United States

Longmont, Colorado

- Delegate work from inbox submissions and assign expedited work as it is received (as of Sept. 6th 2021 with Senior Promotion) - Compile daily/monthly Carrier specific reports (as of Sept. 6th 2021)- Assist Associate Implementation Specialists and Implementation Specialists with workload management (as of Sept. 6th 2021)- Consistently work to resolve.

Loveland, CO

Responsibilities: Respond promptly to problem calls from tenants.Schedule Contractors, follow up on job completions. Refurbish apartments in between tenants. Lawn and sprinkler care.Remove branches, leaves and other yard waste.

1100 Nickel Dr, Loveland, CO 80537

- Actively seek out customers,offer a friendly greeting, smile and make eye contact- Help customers locate merchandise and, if required escort them to the appropriate department- Ask customers open ended questions and listen to responses about their projects and product needs- Demonstrate advanced product and service knowledge in answering customer.

Loveland, CO

Responsibilities:Respond promptly and thoroughly to support inquiries via telephone and live chatAct as first point of contact for customer inquires on billing, compliance, and general inquiriesProvide online demonstrations and educate customers on the features and online help resources available to enhance their use of the Constant Contact productWork.

Inbound phone supportAssisting with billing inquiries and issuesAdhering to company policy De-escalating tense situations in relation to service and billingInforming customers of policies and procedures regarding service, equipment, and billingAllowing to professionally discuss expectations and requirements based on a contractual agreementBeing able to.

Fort Collins, Colorado

Inbound phone and chat support using Right Now CRMAssisting with billing inquiries and issuesTroubleshooting technical issues with client equipment and servicesAdhering to company policy (issuing credits, concessions, and RMA procedures)De-escalating tense situations in relation to service and billingInforming customers of policies and procedures regarding.

Global Queue AnnalistMonitoring upwards of 11 incoming phone queues for the client, including Technical support, Sales and Retention.Helping maintain client Service Level and OccupancyWorked toward maintaining Service Level of 90% and an Occupancy of 80% across all groups, including;Moving cross trained agents to a higher call volume queueIssuing Green.

Inbound phone supportAssisting customers with billing inquiriesUp-selling client products and services De-escalating tense situations in relation to service and billingAdhering to company policy and procedure

Bachelor Of Science (Bs), Information Technology & Cyber Security, 3.33

Associates Of Science, Computer Systems Networking And Telecommunications

General Core Classes

High School Diploma

Relevant Courses: Web Page Design, and Business Office Education