Albert M. Email & Phone Number

Valenzuela, NCR, PH

Willis Towers Watson Global Business Services Limited | Taguig City, Philippines

• Billing Operations:
• Generate, review, and reconcile invoices for accuracy.
• Manage the entire billing cycle, ensuring timely invoicing.
• Resolve billing discrepancies swiftly.Data Management & Reporting:
• Maintain billing systems, ensuring data integrity.
• Prepare billing reports and financial statements.

Solarwinds Software Private Limited Philippine Branch | Taguig City, Philippines

• Managed billing, collection, and reporting activities, consistently exceeding cash collection goals.
• Reconciled customer accounts and monitored for payment irregularities.
• Resolved customer queries and maintained accounts receivable records.
• Collaborated with sales and finance to manage customer financial positions.

Infosys BPO Limited | Taguig City, Philippines

• Issued statements, invoices, credit memos, and debit memos, and applied credits.
• Communicated with customers and other departments to resolve issues.
• Maintained credit limits, updated weekly reports, and researched issues in Oracle.
• Issued credit hold warnings and maintained customer files.

The Resource Group (TRG PHILIPPINES) | Pasig City, Philippines

• Maintained high levels of customer satisfaction in all sales transactions.
• Consistently met or exceeded sales activity goals through effective telephone-based selling.
• Handled inquiries, upsold and cross-sold, and managed customer relations.
• Multitasked efficiently, resolved customer inquiries, and maintained accurate records.

Quezon City, National Capital Region, Philippines

• Generated and qualified leads through cold calling.
• Managed leads, closed sales, and met monthly goals.
• Resolved escalations and handled supervisor calls.