Billing Operations:• Generate, review, and reconcile invoices for accuracy.• Manage the entire billing cycle, ensuring timely invoicing.• Resolve billing discrepancies swiftly.Data Management & Reporting:• Maintain billing systems, ensuring data integrity.• Prepare billing reports and financial statements.• Reconcile A/R and bad debt accounts.Reconciliation & Audit:• Reconcile billing accounts and support audit processes.Process Improvement:• Identify and implement billing process enhancements.Collaboration & Communication:• Work with finance, sales, and customer service to ensure accurate billing.• Address client billing inquiries promptly.Collections:• Follow up with customers to ensure timely invoice processing.Project Management:• Align project setups with contracts and manager requirements.• Organize client records and reforecast projects.• Resolve inter-project issues and ensure accurate revenue recognition.• Monitor work in progress, unbilled receivables, and billing dates.• Drive process improvements and update documentation.• Collaborate on project reviews and assist with draft invoices.

• Managed billing, collection, and reporting activities, consistently exceeding cash collection goals.• Reconciled customer accounts and monitored for payment irregularities.• Resolved customer queries and maintained accounts receivable records.• Collaborated with sales and finance to manage customer financial positions.

• Issued statements, invoices, credit memos, and debit memos, and applied credits.• Communicated with customers and other departments to resolve issues.• Maintained credit limits, updated weekly reports, and researched issues in Oracle.• Issued credit hold warnings and maintained customer files.

• Maintained high levels of customer satisfaction in all sales transactions.• Consistently met or exceeded sales activity goals through effective telephone-based selling.• Handled inquiries, upsold and cross-sold, and managed customer relations.• Multitasked efficiently, resolved customer inquiries, and maintained accurate records.

• Generated and qualified leads through cold calling.• Managed leads, closed sales, and met monthly goals.• Resolved escalations and handled supervisor calls.