Total of around 14 years of experience in IT Infrastructure, Applications, Operations, Vendor Management and work experience with – Windows OS and Remote Assistance Support with extensive experience in IT Services Management (ITSM), Monitoring operations control and ITIL methods.• Responsible for overall support delivery including application sustainment of existing business solutions, SLAs, incident/problem resolution and customer satisfaction in alignment with Honeywell business goals. • Primary point of contact for service levels, escalations, and issues for customer• Provide leadership and direction to the vendor support teams• Monitor and manage service delivery performance of Subcontractor/third party• Leading team providing operational and functional support for Honeywell IT Apps on different technologies SharePoint, Documentum, Java & .NET. Manager business critical applications. Responsible for new service introduction. Application rationalization and currency maintenance. Build and deploy service improvement plan interacting with business users across Honeywell. Ensure operational governance policies are followed. Apply ITIL best practices to manage IT operations and services. Efficiently manage software, hardware, and human resource services to ensure continued and uninterrupted business.• Incidents, Problems, Knowledge, change and release management for all the applications in Cross-Domain.• in ensuring management of incidents, Problems, Knowledge, change and release management for all the applications managing and guiding a team of onsite/offshore resources in there day to day production support• Managing and guiding a team of onsite/offshore resources in there day to day production support in a 24X7 model• Accomplished as a single point of contact for IT Business Partners and Stakeholders and Support Partners• Coordinate for successful completion of infrastructure maintenance tasks like QMW, OS patching, DB patching, Host hardening, physical server’s migration virtual, application migration to AWS, etc. Own communication to business users and ensure they are aware of the changes.• Form strong relationships with internal & external stakeholders, exercise team building, and have a good understanding of Customer Requirements and business drivers• Vendor management experience and worked with various external vendors- TCS, Capgemini, Verizon, NTT DATA.