Service Delivery Lead
CurrentExpertise in managing and operating business critical high availability environments which includes internet facing farms and internal business systems hosted in cloud and On-Prem.• Lead and Manage Honeywell IT operations/service delivery team of 100+ members and responsible to oversee delivery of day-to-day operational activities across the Honeywell Enterprise IT domain • Managed the team of HON partners in rearchitecting and migrating internal apps from on premise infra to Cloud to reduce total cost of ownership(TCO), effect infra utilization and provide the best customer value while meeting business and security requirements.• Vulnerability Program manager for 2000+ HON internal facing cross SBG applications focusing on the identification, classification, remediation mitigation of vulnerabilities through a streamlined process. Build and maintain a leading expertise of global technical resources (Honeywell, third party Suppliers) with strong process and functional knowledge capable of executing solution development, delivery and support.Partnering with managed service provider's to prioritize enhancement requests and ensure delivery to service level agreement • Monitoring Problem Escalation & Resolution Processes to service level agreement • Serving as escalation point for incidents and issue management & resolution. • Monitoring Incident resolution within contracted service level agreements.• Serving as focal point to transition programs to steady state. • Responsible for license maintenance and SOW management ensuring financial data integrity. • Developing and maintaining a productive working relationship with cross functional domains, customers, vendors and other key stakeholders. • Successfully utilizing IT Project Portfolio Management processes, including the support of common project management tools and command media. • Implementing domain process improvement efforts.
