• Prepared over 160 applications each month to consolidate federal student loan debt for clients and mailed paperwork.• Updated the database to indicate a date each client received the documents and when consolidation occurred.

• Assisted clients and scheduled appointments with technicians to resolve heating and cooling unit issues.• Shared product knowledge with clients to enhance their understanding of the services offered by Service Experts.• Resolved client complaints and strived for complete satisfaction on every call.• Attained superior service award for exceeding call center goals.

• Performed departmental operational audits to ascertain adherence with policies/procedures as well as compliance with city ordinances.• Conducted annual budget reviews of city departments to identify and report significant variances from anticipated results.• Conducted follow-up reviews of assignments performed to determine if audit recommendations were implemented.• Based on audit recommendations management implemented: > A more robust policy whereby all vendor bids were documented in writing with invoices properly approved prior to payment.> Inventory controls for analyzing and monitoring Emergency Medical Services controlled substances alerting supervisors of unusual activities or patterns.> Separated incompatible duties observed during the audit process.

• Analyzed and tested information submitted by process owners to determine compliance with the Japanese version of the Sarbanes-Oxley Act.• Exceptions noted during testing were addressed to management for remediation.

• Performed audits of the accounting function, deposit operations, financial services, loan servicing and investor reporting for banks without an internal audit staff.• Tested procedures/internal controls for the Bluegreen Corporation (Timeshare Company) to determine compliance with the Sarbanes-Oxley Act.• Based on audit recommendations management implemented:> Written operating procedures for account reconciliations, approval/review of transactions and budgeting. > Procedures to evidence the proper segregation of duties for all employees authorized to pay invoices.

• Created a control matrix and developed audit programs to document and evaluate the system of internal controls to comply with the Sarbanes-Oxley Act.• Performed audits of the Accounting Department, Brokerage Activities, Commercial Loans, Mortgage Banking, Consumer Loans, Marine Finance, Merchant Services, Deposit Operations, Wire Transfers and others. Loan Operations • Tested internal controls regarding loan approval, balancing/booking new loans, funding, separation of duties, interest rate changes and account reconciliations.• Examined loan modifications, construction loan inspections, disbursements, loan payment/payoff process for adherence to procedures and regulations. Loans sold in the Secondary Market • Examined agreements for loan purchase/recourse to the bank regarding mortgage and marine loans.• Determined whether loans scheduled for sale were properly reflected in the loans in process account and traced fees to appropriate account.Credit Administration• Evaluated the process for reporting problem loans and monitoring those with deteriorating credit quality.• Based on audit recommendations management:> Centralized the loan disbursement process to ensure receipt of appropriate documentation prior to funding.> Resolved deficiencies in opening merchant services accounts by implementing a detailed checklist to monitor receipt of necessary information.> Revised compliance procedures to ensure that marine loan applicants denied credit were promptly notified.