Albert Otemba Email & Phone Number

Nairobi, Kenya

Carrying out administrative management.Management of contracts: registration and cancellation of contracts, collection of contributions.Management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements in accordance with internal procedures.Management of updates and modifications to files (contract, address, bank details).Managing customer relations:Providing information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.);Advising them and answer all their requests as well as those of health professionals.

Nairobi, Kenya

Moderating and screening user written contentModerating and screening user submitted photos and videos.Content review and mediation.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing the products inside and out to answer questions.

Nairobi, Kenya

Training clients on contracts they hold.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Managing a team of junior customer service representatives.Ensuring customer satisfaction and providing professional customer support.Working on French customer requests.Enrolling, Updating and maintaining clients' data base.Providing feedback on the efficiency of the customer service process.

Nairobi, Kenya

Assessing the capabilities of the students and developing appropriate lesson plans and curricula.Pronouncing words and phrases and explaining their meanings to students.Conducting research to develop appropriate learning materials, language games, and other teaching aids.Using both in-class activities and online resources and platforms to create a blended learning environment.Teaching the various tiers of French to students.Developing and grading informal and formal written and oral assessments.

Nairobi

Conducting CAPI and CATI interviews on different projects.Maintaining quality controls standards to preserve the integrity of data and findingsScheduling and conducting interviews.Selecting a place to conduct interviews and getting permission from all participants.Analyzing data using various statistical methodsWriting reports to summarize data and the implications of the results.

Nairobi, Kenya

Carry our interviews on specified correspondents.Mapping and recruiting milk vendors. Interviewing them and their respective customers.Visiting interviewees at their premises to conduct interviews and collect demographic data.Creating survey sheets or working on predefined surveys to gather census information.Conducting extensive and thorough visual surveys of areas covered during the census procedure.

Nairobi, Kenya

Leading a team of field researcher assistants in the survey in Kiambu, Kirinyaga, Embu, Tharaka Nithi and Bungoma CountiesResponsible for making the team’s work and achievements transparent and accessible to anyone else in the business.Using leadership skills and qualities to drive performance and motivate the team.Using my interpersonal skills to solve problems and unite different personalities while empathising with both sides.Care for the health safety and welfare of team members from the environment, atmosphere, compliance and work/life balance.

Nairobi

Supervision of Research Assistants at the exit points in Nairobi and Busia Counties.Assist in the development of interview schedules and contact potential subjects to introduce and explain study objectives.Plan and organize the daily operations of the research unit, to include protocol and systems, budgeting, staffing, and grant/contract administration.Assist in all aspects of study design, implementation, and administration, ensuring compliance with requirements.

Nairobi, Kenya

In-depth interviews with ADSI teachers, school board members and Focus Group Discussions with students in selected schools in Kiambu, Taita Taveta, Narok and Nyamira Counties.Developing research and studies for the company.Selecting appropriate data and literary sources for research purposes.Designing questionnaires and research sub-tasks.Conducting experiments, survey sessions, and data collection.Analyzing and organizing gathered information.Managing and overseeing research done by other researchers.

Nairobi, Kenya

Interview dumpsite workers in Nairobi City County and perform blood tests on them.Travel to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study.Code and verify data in accordance with specified research protocol and coding procedures.Enter data into a computer database and/or spreadsheet application for subsequent analysis.Arrange upcoming interviews, either in person or by telephone.

Nairobi,Kenya

Interview Youth migrants in Nairobi, Garissa and Bungoma counties.Review and edit data to ensure completeness and accuracy of information.Follow up with subjects to resolve problems or clarify data collected.

Nairobi, Kenya

Undertaking in school and household visits as well as interviews.Identify and compile lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position.Conduct and record face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards.

Nairobi, Kenya

Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scannersType in data provided directly from customersCreate spreadsheets with large numbers of figures without mistakesVerify data by comparing it to source documentsRetrieve data from the database or electronic files as requestedPerform regular backups to ensure data preservation

Leadership Administration And Management

International Relations And Diplomacy

Bachelor'S Degree, Biology And Health Sciences

Cert, French Language And Literature