Albert Patrick Email & Phone Number

Bengaluru, Karnataka, India

Hoskote, Karnataka, India

A seasoned IT Head responsible for overseeing the hospital's technology infrastructure, ensuring seamless operation of IT systems to support clinical, administrative, and operational functions. This role involves developing and implementing IT strategies aligned with the hospital's goals, managing a team of IT professionals, and ensuring data security and regulatory compliance within the healthcare industry.Key Responsibilities:• IT Strategy & Planning: Lead the development and execution of comprehensive IT strategies to support the hospital's operational, clinical, and business objectives. Ensure alignment with healthcare regulations and industry standards.• Healthcare Systems Management: Oversee the implementation, integration, and maintenance of healthcare information systems (HIS), electronic medical records (EMR), and other clinical software, ensuring high availability and performance.• Infrastructure & Network Management: Manage the hospital's IT infrastructure, including servers, networks, data centres, and communication systems. Ensure reliable, scalable, and secure operations across all hospital departments.• Data Security & Compliance: Implement and maintain robust cybersecurity protocols, safeguarding patient data and hospital information systems in compliance with healthcare regulations such as HIPAA and GDPR.• Project Management: Lead IT projects, including system upgrades, network expansions, and the introduction of new technologies such as telemedicine and patient care platforms, ensuring timely delivery and cost efficiency.• Vendor & Stakeholder Relations: Collaborate with external vendors and internal stakeholders, including healthcare providers and administrative leaders, to assess IT needs, negotiate contracts, and manage technology procurement.• Team Leadership & Development: Manage, mentor, and develop a team of IT professionals, promoting a culture of excellence, innovation, and continuous learning within the hospital's IT department.

Bengaluru, Karnataka, India

As Hospital IT Support Manager was responsible for overseeing the daily operation of the hospital's IT support services, ensuring the seamless functionality of all technology systems critical to patient care and hospital operations. This role involves managing a team of IT support staff, troubleshooting technical issues, and ensuring the hospital's IT infrastructure runs efficiently and securely.Key Responsibilities:• IT Support Management: Lead and manage the IT support team, providing technical assistance and resolving hardware, software, and network issues across all hospital departments.• System & Application Support: Ensure the continuous availability and performance of key hospital systems, such as electronic medical records (EMR), healthcare information systems (HIS), and clinical applications, resolving any issues promptly.• User Training & Support: Coordinate training for hospital staff on IT systems and new technologies. Ensure users are supported effectively and their technical queries are addressed in a timely manner.• Infrastructure Maintenance: Collaborate with IT teams to maintain and troubleshoot the hospital's IT infrastructure, including networks, servers, printers, and telecommunications systems.• Vendor Management: Coordinate with external vendors for technical support services, hardware procurement, and maintenance contracts, ensuring timely resolution of third-party issues.• Team Leadership: Mentor and guide the IT support team, fostering a collaborative environment focused on providing high-quality support services to clinical and administrative staff.

Bangalore- India

Worked as IT Manager and was responsible for overseeing the company's technology operations, ensuring the effective and secure functioning of IT systems, and aligning technology initiatives with business objectives. This role involves managing IT infrastructure, leading digital transformation projects, and ensuring that the company’s technology environment supports innovation and growth.

Bangalore- India

Worked as Technical Support Engineer for HP Computers and Printers and was responsible for providing high-quality technical assistance and troubleshooting services to clients across the US and Canada. This role involves resolving hardware and software issues related to HP desktops, laptops, and printers, ensuring client satisfaction by delivering prompt and effective solutions. The engineer will remotely assist clients, guiding them through technical challenges and maintaining product performance standards.

Doha State Of Qatar

Worked as a Systems Engineer for the Qatar Armed Forces, I was responsible for managing and maintaining the IT infrastructure across 28 defense locations within the State of Qatar. Which involves ensuring the security, reliability, and performance of critical military systems, networks, and servers to support defense operations, and to implement robust cybersecurity measures, provide technical support, and collaborate with cross-functional teams to maintain mission-critical systems.

Bangalore- India

Worked as a Senior System Engineer Heading the Service Department at GES Technologies Karnataka Region, leading in manufacturer of Datamini PCs and servers, was responsible for overseeing all IT service operations across Karnataka. This role involved managing customer support, leading service teams, and ensuring the efficient maintenance, troubleshooting, and repair of Datamini PCs and server systems and played a key role in ensuring customer satisfaction and maintaining service standards for all deployed hardware.

Bangalore-India

• Technical Support and Troubleshooting• Hardware and Software Troubleshooting: Provide support for issues related to HCL desktops, laptops, printers, operating systems, and office applications.

Abha- Kingdom Of Saudi Arabia

• Technical Support and Troubleshooting• Hardware and Software Troubleshooting: Provide support for issues related to desktops, laptops, printers, operating systems, and office applications on English and Arabic Interface.

Bangalore - India

• Technical Support and Troubleshooting• Hardware and Software Troubleshooting: Provide support for issues related to desktops, laptops, printers, operating systems, and office applications.

Master'S Degree, Information Technology

Master In Information Technology, 2018

Diploma Of Education, Diploma In Computer Science, 1

Vocational, Computer/Information Technology Administration And Management, 1

Diploma Of Education, Computer And Information Sciences And Support Services, 1St Class