Albert Pena

Albert Pena Email and Phone Number

HR Team Lead at Accenture @ Accenture
dublin, dublin, ireland
Albert Pena's Location
Austin, Texas, United States, United States
Albert Pena's Contact Details

Albert Pena personal email

n/a
About Albert Pena

I'm a creative writer working on my own projects while honing my skills within the tech field. I work well in a team environment but I'm capable of working on my own. I'm looking for something that will put my skills to the test and allows me to grow.

Albert Pena's Current Company Details
Accenture

Accenture

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HR Team Lead at Accenture
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Albert Pena Work Experience Details
  • Accenture
    Human Resources Team Lead
    Accenture May 2024 - Present
    Austin, Texas, United States
    Manage and lead analysts in the onboarding process.Approve and manage time cards/PTO requestsCollaborate and assist clients with ad-hoc requestsReview and update knowledge bases/process docsConduct training for new joiners
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  • Accenture
    Process Team Lead
    Accenture Feb 2024 - May 2024
    Austin, Texas, United States
    Manage the onboarding and DIS process.Investigate mishandled cases and assist with RCAsWork closely with the client to improve processes and documentationEdit the knowledge base to reflect the current guidance Support People Lead and SMEs in additional processes (Benefits, offboarding, and transfers)Support and perform audits as neededAct as a global POC for all the regions that we support
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  • Accenture
    Human Resources Subject Matter Expert
    Accenture Jul 2022 - May 2024
    Austin, Texas, United States
    Provide support and guidance for analysts in multiple processes (benefits, onboarding, transfers, and offboarding)Collected data to improve on our processes and SLAs Took on team lead duties and managed issues that aroseDeveloped an improved escalation process that allowed for better documentationMaintained good relations among the various teams and regions that we worked withTook lead on improving documentation for new processes we receivedPerform audits for onboarding, transfers, and benefits
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  • Accenture
    Human Resources Analyst
    Accenture Dec 2021 - Aug 2022
    Austin, Texas, United States
    Conduct exit interviews and ensure a seamless exit process for leaving employeesUtilize Salesforce to process internal transfers and changes for employeesCompose responses for communicating with multiple teams and vendorsPilot multiple new process while identifying pain points and possible improvementsWork on the onboarding process to ensure that new hires are processed in a timely mannerPoint of contact for questions from new team members
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  • Accenture
    Qa Associate
    Accenture Apr 2021 - Dec 2021
    Austin, Texas, United States
    Reviewed analyst responses to ensure optimal customer satisfaction ratings (CSAT) within SLA targets Tracked data in Tableau and reported findings to client and team leadsMet with Senior Analysts to calibrate responsesCreated and scheduled product training for new Senior Analysts and trainersDeveloped and scaled more efficient escalation processesCollaborated with Content Specialist to draft customer-facing macros
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  • Accenture
    Risk And Payments Senior Analyst
    Accenture Nov 2020 - Jun 2021
    Austin, Texas, United States
    Reported gaps and areas for improvement in processes.Worked with the engineering team to ensure that major bug issues were resolved to improve our processes.Took on the lead role in training new analysts.Provided presentations of the product for clients and other analysts.Ensured that analysts were performing their duties optimally. Escalated and monitored issues that impacted the product.Ensure that the product provides a good user experience.Support the Team Lead in their daily duties to allow them to focus on the most pressing issues.Support the team and act as a point of contact for the client.Took part in projects and provided ideas to improve the product.Ensured that our processes and documents were updated.Helped manage the team and allocated duties appropriately.Created documentation for tracking new and ongoing issues.
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  • Accenture
    Risk And Payments Analyst
    Accenture Oct 2020 - Nov 2020
    Austin, Texas, United States
    Investigate and resolve all issues flagged by other analysts.Escalate cases to the appropriate point of contact.Adapt and develop new processes for unique issues.Support the Team Lead and Senior Analyst.Help with automated machine learning projects.Support the team by making sure they have a full understanding of the latest issues.
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  • Ef English First
    Online Instructor
    Ef English First Nov 2019 - Nov 2021
    Austin, Texas, United States
    Work one on one with students via virtual sessions.Review grammar, sentence structure, and other foundations for the English language.Help the students grow in confidence and skill.Help strengthen their ability to carry conversations in English.
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  • Bcforward
    Ads And Payments Specialist
    Bcforward Sep 2019 - Oct 2020
    Austin, Texas Area
    Investigate possible bug issues.Support customers/clients and address their issues accordingly.Gather data for reporting to management & clients.Provide ideas to improve user support and case investigation.Review and edit our writing guidelines for responses.Review and improve workflows.Point of contact for certain team policies and processes.Develop documents to help with team knowledge.Helped create a wiki for product information.Worked on a team spearheading innovative ideas for future projects and improvements.Troubleshoot errors that users and clients receive in order to locate the root of the issue.
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  • Classic Figures
    Store Clerk
    Classic Figures Sep 2018 - Jul 2019
    Edinburg, Texas
    Contacted customers via phone and online correspondence.Managed the social media presence.Helped develop a system using Microsoft Excel to track customer needs and layaways.Established a better communication system through online messenger.Utilized online resources to help set prices on products.Tracked and managed online sales.Point of contact for Windows and other computer issues.
  • Indeed.Com
    Search Quality Analyst
    Indeed.Com May 2016 - Apr 2018
    • Worked independently on projects.• Took a role as a project lead.• Lead trainings for new employees and other teams.• Used Asana and Trello to organize projects and team duties.• Interacted with teams and customers from around the globe.• Spent time providing support over the phone.• Composed emails to communicate between customers and teams.• Used multiple programs to obtain the necessary data needed for project updates.• Supported teams on multiple projects to improve processes
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  • Indeed.Com
    Search Quality Moderator
    Indeed.Com Feb 2015 - May 2016
    • Worked alongside a growing team.• Interacted with customers and clients through multiple platforms.• Monitored the site for malignant activity.• Lead and organized team-bonding outings.• Helped in establishing guidelines for the site
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  • Heb
    Deli Clerk
    Heb Apr 2014 - Oct 2014
    Victoria, Texas Area
    • Established good relations with staff and customers.• Provided necessary support for the rest of the team.• Worked independently in the prep and cleaning process.• Kept on top of the product needed for the week.
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  • Pflugerville Isd
    Group Leader
    Pflugerville Isd Aug 2013 - Apr 2014
    Pflugerville, Texas
    • Supervised children ranging from Pre-K to 5th grade.• Kept the group to a specific itinerary and adjusted when necessary.• Managed the behavior of students.
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  • Sprouts Farmers Market
    Deli Clerk
    Sprouts Farmers Market Oct 2011 - Aug 2013
    Austin, Texas Area
    • Acted as a liaison between customers and employees.• Adapted in order to support multiple departments when needed.• Kept track of inventory and products on display.• Supervised the delivery of new products.
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  • Heb
    Cashier
    Heb May 2006 - Oct 2011
    Edinburg, Texas
    • Established good relations with staff and customers.• Provided necessary support for the rest of the team.
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Albert Pena Skills

Customer Service Data Entry Creative Writing Cashiering Typing Video Games Microsoft Office Teamwork Phone Etiquette Food Service Fiction Writing Cash Handling Experience Cash Register Cooking Retail Inventory Control Clerical Skills Clerical Work Customer Satisfaction Microsoft Word Facebook Telephone Skills People Skills Critical Thinking Copying Close Attention To Detail Dependable Team Player Always Punctual Team Oriented Inventory English Teaching Editing Teaching English As A Foreign Language Asana Trello Research Html Sql Jira Confluence Grocery Time Management Retail Sales 10 Key Loss Prevention Phone Skills Distribution Center Operations Office Management Food Preparation Merchandising Event Planning Filing Office Administration Receptionist Duties Pos Shrinkage Administrative Assistants Visual Merchandising Multi Line Phone Store Management

Albert Pena Education Details

Frequently Asked Questions about Albert Pena

What company does Albert Pena work for?

Albert Pena works for Accenture

What is Albert Pena's role at the current company?

Albert Pena's current role is HR Team Lead at Accenture.

What is Albert Pena's email address?

Albert Pena's email address is al****@****eed.com

What schools did Albert Pena attend?

Albert Pena attended The Language House, The Language House, The University Of Texas-Pan American.

What are some of Albert Pena's interests?

Albert Pena has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.

What skills is Albert Pena known for?

Albert Pena has skills like Customer Service, Data Entry, Creative Writing, Cashiering, Typing, Video Games, Microsoft Office, Teamwork, Phone Etiquette, Food Service, Fiction Writing, Cash Handling Experience.

Who are Albert Pena's colleagues?

Albert Pena's colleagues are Leo Joseph Christy, Nelson Pereira, Manikanda Prabhu S, Arunkumar Nambiar (Cissp, Cism, Ccsk V4, Pmp), Yogesh Chakaravarthy, Zithulele Mahlangu, Juan Pedro Albarrán.

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