- Collaborate with Product Management, Underwriting, Claim, Actuarial, Legal, and Regulatory groups to develop and amend existing forms and endorsements to assist with underwriting strategy. - Support underwriters and product managers in their decisions relative to the effective use of policy language. - Lead and collaborate with Business Unit customers and other partnering groups (e.g., Claims, Legal, Regulatory, etc.) to manage projects and initiatives to successful completion. Manage and promote product consistency, integrity, and quality, with a customer-focus.- Develop, consult, and train underwriters on insurance products. - Apply strong analytical and critical thinking skills that foster creative solutions for insurance coverage issues while maintaining risk management directives. - Provide support and direction to underwriters in their decision making relative to specific accounts.- Breakdown and articulate complex business and insurance coverage concepts while ensuring strategies are clear and consistent. - 2024 Emerging Leader Award recipient from Professional Liability Underwriting Society (PLUS).- 2023 The Best Insurance Professionals Under 35 in the USA - Rising Star recipient from Insurance Business America. -Chair of the FuturePLUS Leadership Committee 2023.-Vice Chair of Future PLUS Leadership Committee 2022. -Head of FuturePLUS Career Path Programming Taskforce 2019-2024.

-Underwrite and broker small to mid sized Professional Lines Accounts, focusing on E&O, D&O, EPLI, & Cyber accounts.- Grow a diversified book of Professional Lines accounts, focusing on risk assessment, growth, and financial stability. - Ensure that each unique account has appropriate insurance to match its unique liability exposure. -Develop and increase relationships with key agency partners to help build their book of Professional Lines accounts. -Monitor key metrics, such as, new business hit ratio, renewal retention ratio, premium growth, and loss ratio, formulating corrective action where necessary.-Named one of the Top Specialist Brokers 2020 by Insurance Business Magazine. -At-Large Member of Future PLUS Leadership Committee. -PLUS Healthcare/MedPL Trend Advisor. Providing PLUS staff with topic ideas for PLUS publications such as the PLUS Journal and PLUS Blog and for PLUS education such as webinars and national events. Participating in a “bank of experts” and “eyes on the market” that PLUS staff utilize to obtain insight and ideas for topics, speakers, and content for publications and education.

-Create and implement training programs for new employees.-Monitor volume and quality of projects done by teams across the office, implement process improvements to ensure best practices and process improvements support business strategies, yield higher productivity and customer satisfaction.-Serve as business liaison between IT and underwriting teams for maintenance and/or enhancements to business systems. Act as liaison to coordinate transition to utilizing an overseas processing team. Creating best-practice guidelines and training documents to improve efficiency and accuracy of products. -Coordinate the implementation of a new document imaging platform. -Collaborate with employees in offices across the country to help implement a centralized tax filing system.-Ensure service level commitments and quality levels are measured and met.

-Develop, expand and solidify relationships with clients through marketing efforts, effective communications and efficient service. -Lead underwriting meetings to ensure all producers are aware of market trends, set goals and communicate new ideas and marketing strategies. -Train, mentor and monitor new employees to foster their growth and education while teaching them the principals of insurance. -Manage book of business to ensure profitable growth, high renewal retention and increase cross-selling opportunities. -Analyze applications, loss experience and other data to develop coverage and negotiate the most competitive quotes.

-Support underwriters and agents in accessing the breadth of our products and markets. -Build team leadership skills while delegating tasks for a team of 5 assistants. -Develop, implement and improve new tools and processes for underwriters and assistants to use in order to improve accuracy and efficiency in all processes. -Perform quality assurance on policies prior to issuance to verify accuracy and compliance with carrier underwriting manuals. -Screen renewal applications, perform some of the underwriting and prepare the quotes for underwriter approval. -Bind risks, post invoices and process technical data into ConceptOne as well as other on-line formats. ----Handle endorsement requests and referrals to the underwriter as necessary.-Prioritize and adjust workflow in a fast-paced environment to ensure service standards exceed expectations.

• Analyze daily Accounts Payable interface, resolving any issues in a timely fashion.• Work with external vendors to research and respond to accounts payable inquiries and audit requests in a professional and courteous manner.• Train student workers and set expectations regarding required protocol.• Outstanding Service Award recipient June 2014.

• Accurately processed and scanned invoices in both Compass and Unifier.• Used problem solving and strong communication skills to investigate & resolve problem purchase orders, change orders and suspended invoices.• Successfully reconciled vendor statements by communicating with both external and internal customers.• Used analytical skills to review invoices and purchase orders for possible change order issues.

• Organized and managed merchandise in the store, while sustaining patron satisfaction.• Processed and verified incoming shipments of merchandise efficiently and accurately. • Created and maintained clothing displays.