Albert Ramirez Email & Phone Number

Austin, TX, US

Round Rock, Texas, US

Banbridge, Co. Down, GB

o Department lead in Reverse Receiving for assets that require troubleshooting, testing, grading, or reimaging.o Department lead in New Hire and Leavers for assigning the correct assets to new employees and verifying that correct software and data have been installed. o Responsible for overseeing leave process for employees leaving the company and ensuring.

Austin, TX, US

o Diagnose and troubleshoot basic-to-advanced hardware, software, network, or mobile device problems; escalate issues to specialized staff or technical team leads when necessary.o Communicate at a complex level across various departments to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.o.

Austin, Texas, US

o Test new software and search for any errors before it is released to the public. My investigation was required to be very precise and thorough. I would find anywhere from 20-30 errors, from big to small, for any new or existing software. o Performed tests on company owned apps such as TestFlight, Incoming by SalesVu, Welcome by SaelsVu, SalesVu POS for.

• Provide Support and Service
• Support network hardware and software
• Set up and upgrade computer systems
• Provide application training to end users, as needed
• Perform administrative tasks and maintain documentation, as necessary
• Assist in setting up staff with Apple ID’s, emails, as well as various applications that are requiredTroubleshoot

Cupertino, California, US

• Assisted new Apple product owners get started and current ones get quick, efficient support, developing strong, positive relationships with Apple.
• Ensured the care of customers with advice or a solution on the spot, using my knowledge of current Apple technology to help with iPod, iPhone, and iPad devices.
• Provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects.

• Maintained and managed multiple advertising billboards
• Received special orders that required editing and designing
• Communicated with customers to create custom ads
• Troubleshoot systematic errors such as malfunctions to electric panels.
• Created designs and ads using editing software such as Adobe Photoshop, Illustrator, and Premiere Pro.