Albert Redd Email & Phone Number

California, United States

As a Diversity Liaison for your corporation (big or small), I will play a crucial role in monitoring events, activities, and meetings that advance diversity agendas. My responsibilities will include safeguarding the company's interests by involving employees and customers in addressing specific diversity issues effectively. Additionally, I will be tasked with preparing the company to navigate challenging diversity-related issues with tact and expertise. Join me in fostering an inclusive and equitable environment for all.

Orange County, California, United States

United States

-Drive results and continued improvement in Revenue Retention, Cancellation and Add On performance metrics-Achieve budgeted sales objectives for your team managing, renewing and upselling pros who have purchased Houzz’s Pro+ Local Marketing Program-Ensure activity based KPIs are adopted and achieved by Client Success Managers to maintain appropriate contact with clients-Lead and motivate Client Success Managers through regular team meetings, huddles, one-on-one coaching sessions, training, and mentoring-Motivate and provide continued support to Client Success Managers-Suggest and implement new processes and strategies to increase performance on Renewal Rate, Cancellation and Add On objectives-Monitor and analyze team performance reports and dashboards to identify trends/problems in performance and collaborate with internal teams to address areas of opportunity-Shadow, lead and participate in sales calls with Client Success Managers to provide coaching, model best practices, and hear pro feedback-Maintain a high performing, energized Client Success Manager team that manages, sells, and defends the program with integrity

-Responsible for dealer account management to develop a partnership, identify opportunities based on needs and provide solutions to deliver incremental sales.-Answer a high volume of incoming phone calls and e-mails from dealers and Field Sales Teamtrack customer issues and communicate priorities to Field Account Managers. -Perform administrative duties relating to contract administration provide technical and inventory support and escalation of technical related issues; resolve accounting issues. -Prepare and process temporary suspensions and amendments to dealer accounts such as fee changes, territory changes and target changes resolve billing issues based on the monthly billing report

-Monitored dealership statistics to look for potential signs of dealership churn and maintained consistent communication with all dealerships.-Developed and reviewed statistics with dealerships and program-wide statistics for all SM dealers.-Reviewed Mover statistics, Secret Shopper reports, engagement reviews and goals.-Oversaw all dealership Secret Shopper report process, Product Manager, Senior Dealer Relations -Specialist and Senior Customer Experience Specialist day to day duties and goals.-Conducted virtual Q&A training & on-site dealership training and OEM/Large Account operators; assisted trainees that have trouble with training.

Responded to all customer emails and phone calls with questions; communicated with SM team and website providers for dealership setup.Managed SaleMove setups, groups and traffic flows, installation codes for dealerships, cameras and promotional materials sent.Scheduled virtual training and assisted SaleMove success manager with training analytics.Set-up and configured SaleMove for every new dealer. Setup monthly “State of SaleMove” meetings.

Supervised and delegated assignments for 5 staff and ensured all deadlines were met; averaged over $20,000 thousand/month in contract values.Managed financial departments with responsibility for budgets and forecasting; oversaw accounts payable and accounts receivable.Fostered a positive relationship with key team members at all levels of the client organization.Maintained and performed tracking and media data bases of portfolios of 250+ Service Providers.

Provided excellent customer service by answering product-related questions and helping customers locate store merchandise.Maintained accurate cash drawer and ensured all merchandise was represented on the floor in full size run.Assisted management to identify and resolve issues in the store. Provided product and brand knowledge to customers.Ensured compliance of company policies, procedures and practices, and supported loss prevention efforts.

Bachelor Of Arts And Science, Telecommunications And Computer Information Systems

Activities and Societies: FOOTBALL

Education record

Activities and Societies: NFL PARTICIPANT 2008