Albert Saenz Email & Phone Number

San Antonio, Texas

-Serve as a liaison between the customer and the certified technician to ensure proper care of luxury vehicles-Listen carefully and ask probing questions to effectively document and list concerns of vehicle owners -Distribute reports of customer repair concerns to a team of technicians in a clear and concise manner-Manage the work load of a team of 6 technicians to ensure speedy and prompt service of customer’s vehicle-Communicate with the customer regarding the repair status of his or her vehicle and set realistic expectations-Sell additional service recommendations from the technician to maintain customer’s vehicle-Provide excellent customer service to an average of 30 clients at any given time-Follow-up with each customer 3 days after their vehicle has been serviced to verify a pleasant experience

College Station, Texas

-Organize meetings for both the leadership team and general membership on a weekly basis-Schedule networking and service opportunities for the organization and manage sign-up attendance-Act as the liaison between organization advisors and membership-Serve as an ambassador for The Association of Former Students promoting the interest and welfare of Texas A&M-Build relationships with members of the Aggie Network and Student Body

College Station, Texas

-Scheduled meetings with leadership, campus administration, vendors, emergency response, and other various aspects of event -Designed strategic communication tactics to release vital event information-Developed protocol to ensure the safety of all participants-Organized, facilitated, and marketed the official class event to an audience of 8,000+ students-Maintained a budget of approximately $10,000 for event necessities-Managed the creative design of class t-shirt-Executed a university-wide sales plan of class t-shirts to raise money for our class gift

College Station, Texas

-Interviewed, selected, and managed 26 camp counselors from an applicant pool of over 1500-Facilitated group trainings on leadership, communication, team building, and risk management-Maintained a budget of approximately $500 and contracted camp supplies and apparel-Served as a liaison between university administrators, camp directors, counselors and approximately 150 new students-Completed four sets of performance evaluations of counselors and provided written and verbal feedback-Created minute-by-minute schedules for a four-day camp-Assessed risk in scheduled activities for a wide audience -Educated camp members on organization mission, values, and history as well as administered organization policies-Coordinated four different weekend-long trips for 26 counselors to promote teamwork

San Antonio, Texas

-Served the constituents of the 28th District by following up with federal agencies regarding the constituent’s case-Monitored and logged phoned calls for the Congressman Cuellar and staff re: legislation and constituent assistance-Scheduled appointments for constituents and staff members-Communicated with agencies and liaisons through phone, email, letter, etc.

Floresville, Texas

-Served as a customer service representative by documenting custom t-shirt and sign orders-Facilitated all social media such as Facebook, Instagram, and Twitter-Designed a social media marketing strategy that not only attracted Facebook subscribers, but also increased sales-Assisted with production of company services upon request-Communicated with contracted businesses re: contract renewal and updated services

Floresville, Texas

Served as receptionist; handled personnel files; produced copies; assisted payroll, special education, and human resources departments; communication resource to district employees