Client Success Manager
Cobb County, Georgia, United States
leads, trains, and supervises an Army recruiting station dispersed over 400 square miles, with a QMA of over 30K residents; responsible for the health, safety, morale, and training of 17 NCOs; sets and enforces high standards of conduct, training, professional development, and operations. Controls and synchronizes facilities, equipment, and vehicles valued in excess of $2,500,000.Onboarded and directly supervised a diverse team of 17 recruiters, addressing immediate staffing needs… Show more leads, trains, and supervises an Army recruiting station dispersed over 400 square miles, with a QMA of over 30K residents; responsible for the health, safety, morale, and training of 17 NCOs; sets and enforces high standards of conduct, training, professional development, and operations. Controls and synchronizes facilities, equipment, and vehicles valued in excess of $2,500,000.Onboarded and directly supervised a diverse team of 17 recruiters, addressing immediate staffing needs. Executed full-cycle recruiting for 526 applicants, consistently surpassing annual goals by a minimum of 25%. Cultivated and sustained relationships with local veteran community, businesses, school officials and alumni, and other key personnel to ensure ongoing community engagement and the development of vital recruitment sources.• Formulated, promoted, and implemented targeted hiring strategies to recruit talent from 17 designated high schools and 8 post-secondary institutions. Resulted in a significant 56% surge in the recruitment of individuals aged 17-24 compared to the previous year, with continued annual growth.• Presented over 220 programs and options to high school students and recent graduates, offering comprehensive guidance on career choices, educational pathways, and enrollment procedures, facilitating am informed decision-making processes.• Established strategic partnerships with local Army Reserve and Georgia National Guard Units, fostering strong rapport with soldiers and veterans. Cultivated a mutually beneficial relationship to enhance recruiting and retention initiatives, resulting in a notable 19% increase in prior service hirings from 2021 to 2022.• Established rapport with high school students and their parents by employing active listening skills, pinpointing individual needs, and applying the principles of the Army's Recruitment Engagement Model, ensuring a personalized and effective approach to enlistment. Show less