Albert S. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Led integrations of cloud-based RIS/PACS with major health repositories and external software, ensuring compliance.- Specialized in leveraging HL7, FHIR, REST API and DICOM networking protocols for enhanced system interoperability.- Provided Tier 3 customer support for healthcare IT solutions, including incident management, proactive system health checks, and user training.- Coordinated testing and deployment initiatives, aligning with healthcare compliance and operational standards.- Fostered communication between technical and clinical teams, overseeing vendor coordination and requirement clarity.- Developed and delivered targeted documentation and training, reinforcing system knowledge and new technology adoption.- Managed server maintenance and data integrity, utilizing scripting for system health and performance optimization.- Leveraged IT tools for project management and documentation, adhering to ITIL change management protocols.- Volunteered to organize and conduct internal CyberSecurity trainings, creating best practice guidelines and tutorials. Introduced new Endpoint Protection system, significantly improving system's defense.

Toronto, Ontario, Canada

- Served as the front-line user support for all company-wide applications and materials, rapidly resolving issues to minimize downtime and boost productivity.- Identified, diagnosed, and rectified technical problems, drawing on a comprehensive understanding of software and hardware components.- Implemented and led training programs for new staff and users, promoting best practices in software use, troubleshooting, and hardware handling.- Collaborated with sales and technical teams to develop and present customized demos for potential clients.

Toronto, Canada Area

- Held one on one meetings with over 20 students weekly, accommodating for their learning needs- Succeeded in helping students raise their average grades by over 30%- Assisted students on a variety of business Math courses, including financial and statistics topics