Albert Solorio Email and Phone Number
Albert Solorio work email
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Albert Solorio personal email
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• Experience in providing technical support in Windows Vista, Windows 7, 10, Windows Server 2003 Standard, Enterprise, Active Directory, Hardware/Software, and Linux environment.• Hands on experience with Network Administration and an understanding of IP networks including routing, Norton Ghost, Acronis True Image.• Experience with Hp Open View, Solar Winds Orion, What’s Up Gold.• Effective network troubleshooting skills specializing in 1st level of remote access, VPN, configure networks, network security.• Knowledge of ITIL (Information Technology Infrastructure Library).• Excellent oral written communication skills (creating and maintaining documentation).• Team player, Creativity, Flexibility, Professionalism and a “can do” attitude.• Bilingual Fluent in English and Spanish.• Experience with HP, Ricoh, Dell, Canon, Xerox Printers.• Experience with Repairing laptops all models • Experience with HP Servers.• Operational knowledge of mono and color laser printers. • Ability to troubleshoot visual print defects, print engine and MFP devices. • Ability to easily replace fusers, toners, install maintenance kits and feed rollers.• Ability to easily work on MAC's and their accessories
State Of Nevada Office Of The Chief Information Officer
View- Website:
- careers.nv.gov
- Employees:
- 4968
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Service Tech IvState Of Nevada Office Of The Chief Information OfficerSparks, Nv, Us
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Information Technology SpecialistBlackhawk Network Aug 2022 - PresentReno, Nevada, United StatesAssist users on day-to-day issues which can include resetting passwords, unlocking accounts. Working with Hp vendor to help fixing any warranty issues. Set up laptops for onboarding new users, Collecting any offboarding equipment for the users who move on. On a daily bias using Service Now to enter and update user info.Actively in Active Directory in help clean up and helping users with certain needs. -
Field Services EngineerHp Oct 2018 - Aug 2022Palo Alto, California -
Field Service Technician For HpInsight Global Oct 2017 - Sep 2018San Francisco Bay Area -
On-Site Technician @ Stanford MedicalPrecision Document Solutions Jul 2016 - Oct 2017Stanford, Ca• Manage the preventative maintenance program for clients • Manage the client’s inventory levels at their facilities• Manage printer fleet on a regular basis; monthly/quarterly/semi-annual/annually• Manage weekly restocking of assigned company warehouses • Manage completion of Page Count collection during monthly billing cycle• Manage product delivery as service tickets are dispatched • Regularly meet with client Materials and IT Managers • Maintain warehouse inventory and assess changes in inventory needs• Responsible for cartridge supplies -
On-Site Technician @ PaypalMrc Smart Technology Solutions, A Xerox Company May 2014 - Jul 2016San Jose, Ca• Performs full range of maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.• Manage call activity and perform associated administrative tasks • Provide customer training on assigned products in accordance with current field procedures• On-site maintenance and repair of copier and multi-functional products in an efficient and cost effective manner.• Ensure a high level of customer satisfaction.• Maintain current technical knowledge.• Maintain all company issued tools, computers, phones, etc.• Use diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures.• Proficient in Software.• Proficient in Macintosh and PC platform computer workstations. -
On-Site Technician @ Texas InstrumentsTechnology Service Professionals Jul 2013 - Apr 2014Santa Clara, Ca• Provide a high level of customer service and follow through • Monitor printers status usage/levels using Hp Web Jetadmin Software• Maintain a high level of integrity and professionalism• Maintain and repair copiers, printers, machines• Troubleshoot/diagnose digital copier/printer problems in a connected environment• Interact with internal customers for the purpose of determining service needs on equipment and ensuring overall customer satisfaction with the service performed• Install all manufacturer-mandated equipment modifications and updates on assigned equipment• Process required paperwork associated with service of equipment• Maintain and manage own parts inventory• Perform other related duties as required • Learn and continue education of products/skills to perform the job -
ConsultantAl'S Computer Repair Jun 2010 - Apr 2014Install and maintain workstations and laptops.Maintain, support and troubleshoot telecommunications systems including changes, adds, routine system upgrades, etc.Communicates technical information to technical and non-technical clientsTroubleshoot and solve end user problems.Troubleshoot network connectivity issues.Document all end user issues and resolutions for future report of diagnostics.Imaging and reimaging PCs and laptops.Install, configure and troublshoot MFD and Laserjet printers.
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Network Operations AdministratorFujitsu America Jan 2008 - Jun 2010Monitored all backbone links and network devices for internal and external customers.Provide 1st level support for all IS issues/requestsEnsured continuous operation of servers and services to meet customer’s SLA.Provided quality 24x7 support to corporate customers.Troubleshoot all network and system related problems. Opened tickets in ticketing systems such as: Heat DB and TFS (Triole for Services).Documented daily activity & ensured all current issues had updates.Engaged in problem solving, monitoring, and installing data communication equipment.Answered Internal, External & Non Customer inquiries to resolve problems.Conducted computer diagnostics using network monitoring tools to determine the nature of problem.Inspected & documented all network equipment to ensure normal operating conditions.Appropriately escalate and assign tickets to the necessary 2nd level support groups or individual.Coordinate resources of 3rd party vendors for seamless integration into the Help Desk support process.Assist with P1 outage calls and help coordinate escalations to 2nd level teams and management.
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Technical Support TechnicianCalifornia'S Great America Jun 2006 - Oct 2007Assisted internal users with critical problems & resolved in a timely manner.Troubleshooted problems via the telephone, email & in person.Performed a verity of tools on operational systems that were affected.Installed, maintained & upgrades on computer hardware and software.Performed Daily backs on servers.Assisted in adding new employs using active directory & setting up proper policy for each user.Troubleshooted all network infrastructure problems with management as requested.Install, configure and troublshoot MFD and Laserjet printers.
Albert Solorio Skills
Albert Solorio Education Details
Frequently Asked Questions about Albert Solorio
What company does Albert Solorio work for?
Albert Solorio works for State Of Nevada Office Of The Chief Information Officer
What is Albert Solorio's role at the current company?
Albert Solorio's current role is Service Tech IV.
What is Albert Solorio's email address?
Albert Solorio's email address is al****@****ork.com
What schools did Albert Solorio attend?
Albert Solorio attended College Of The Sequoias.
What skills is Albert Solorio known for?
Albert Solorio has skills like Technical Support, Customer Service, Active Directory, Laser Printers, Networking, Help Desk Support, Xerox Printers, Printers, Microsoft Office, Network Administration, Itil, Data Center.
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Albert Solorio
Rancho Cucamonga, Ca2umusic.com, universalmusic.com -
Albert Solorio
United States -
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