Albert Terrell Email & Phone Number

Washington, DC, US

Washington, District Of Columbia, US

• FEMS PRINTER TECHNICIAN 02/2023 -PRESENTDIGIDOC, INC PUBLIC SECTOR SOLUTIONS GROUPCONTRACTOR / DISTRICT of COLUMBIA FIRE & EMERGENCY MEDICAL SERVICES DEPARMENT
• Responsible for timely and cost-effective maintenance and repair of PRINTERS and for promoting and maintaining a high level of customer satisfaction with CANON services and products.
• Accurately troubleshoot, identify and resolve any technical issues and ensure PRINTERS are in optimum operating conditions.
• Provide technical assistance with the installation of new machines.
• Collaborate with CANON PRINTER TECHNICANS and FEMS users to resolve PRINTER issues by successfully communicating PRINTER problems and solutions.
• Install PRINTERS and configure them on the network.

Bethesda, MD, US

 Assisted USERS transitioning from BRIVO ON AIR Platform to thenew BRIVO ACCESS Platform. Directed USERS with accounts enabled for MIGRATION incompleting the MIGRATION process from BRIVO ON AIR to BRIVOACCESS. Unlocked USER accounts. Directed BRIVO CUSTOMER ADMIN through Account.configuration changes in new ACCESS BRIVO Platform. Assisted Technical.

Washington, DC, US

Framingham, MA, US

• Determined and demonstrate understanding of customer’s needs
• Performed basic technical system diagnostics and upgrades on customer’s technology
• Research product information by completing training modules to effectively sell product
• Provided backup support for cashiers
• Managed and maintain sales inventory
• Cultivated strong relationships with customers and provided comprehensive, professional service.

Hunt Valley, Maryland, US

• Installed and configured work stations on the Montgomery County, Maryland school system network
• Installed configured network hardware ( hubs, switches and routers)
• Installed and tested WINDOWS operating systems
• Performed BIOS configuration, set up supervisor passwords in CMOS utility

• Installed RAM memory banks in computers
• Wiped hard drives and insured the privacy and security of the PC
• Performed clean installs of Windows operating system
• Loaded and updated device drivers
• Installed all Windows/Microsoft updates and ant-virus software
• Performed preventive maintenance

• Perform first contact resolution of Service Desk Calls that relate to computer use typical of desk-based and remote operation environments. This relates to over 20,000 calls and tickets per year
• Maintained problem tracking and resolution database
• Monitored network and carefully tracked and documented all issues and resolutions in detail
• Reset user ID when end-user forgot passwords.
• Escalated issues as needed to appropriate System programmer
• Submitted, monitored and troubleshooted Production batch jobs for clients

Education record

Comptia A+, Comptia A+, Comptia It Fundamentals, Mos: Microsoft Office Outlook, Access - 2013, Itil In It Ser Mg

Bachelor Of Arts (B.A.), Liberal Arts And Sciences, General Studies And Humanities