Albert Thompson Email & Phone Number

Tuscaloosa, Al, Us

●Monitor, communicate, and respond to customer needs.●Manage communication.●Marketing Operations.●Continue professional development of ServPro specific skills and expertise in marketing services to customers.●Continue professional development and personal development of management, teambuilding, and leadership skills.

●Add and secure new customers in the fields of medicine, education, and private enterprise●Identify new sales and service opportunities●Partner with client management to routinely evaluate services provided and to define a future state that supports strategic business goals of the client●Lead team actions to deliver effective solutions in a timely manner●Promote new products and solutions through product demonstrations and training●Ensure new functionality and developments in various services are communicated to clients and appropriate business processes are implemented as necessary●Proactively meet the requirements of the company through process redesign and realignment of resources to meet the changing needs of the clients●Created innovative transportation initiative to increased customer satisfaction●Aligned supply chain in support of sales growth delivering reduced cycle time and reduced inventory levels for customers

●Created new profit centers through hot beverage program ●Monitored and controlled operating expenses to identify potential savings opportunities●Spearheaded cost containment plan and improved cost capturing procedures ●Managed overall operational effort for start up of new concept in Alabama●Responsible for monitoring and collaborating with ownership in the analysis of monthly financial reports ●Recommended improvements at weekly operational meetings and directed changes as necessary●Provided strategic direction for franchise growth●Created operations manual

●Consulted and advised 40 franchisees on business plans, loans, locations, equipment packages, construction costs, vendors, décor, hiring, operations, food cost, and payroll●Created, maintained, and managed opening and operating budgets●Designed and updated food cost procedures and sales reports●Produced daily, weekly, and monthly inventory control systems●Trained owners and managers on customer service and organizational procedures●Opened and assisted in the operation of 40 locations●Taught and implemented food cost procedures and time management●Critiqued and assisted in the creation of a new operations manual