Albert Tosin Email & Phone Number

Ikeja, LA, NG

Ilupeju, Lagos

- Creating training programmes- Producing training materials- Good understanding of organizational growth- Facilitate leadership development programs- Facilitating learning interventions- Keeping up-to-date with developments in training- Manage and develop learning content- Devising employee learning plans- Implementing different learning styles- Planning.

Lagos State, Nigeria

Ikeja, Lagos, Nigeria

• Managing employees' coaching, training and performance improvement plans.
• Coordinate new hires' induction programs and on-the-job training for experienced hands.
• Design and revamp the learning management system for staff.
• Analyse, design, and developed learning and developmental programs for staff.
• Identify and assess future and current training needs through job analysis, career paths, and performance appraisals.
• Identify training needs successfully, and close gaps accordingly.

Ikeja, Lagos, Nigeria

• Supervising 20+ customer service representatives.
• Fostering an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance.
• Managing front-end operations to ensure friendly and efficient customer service.
• Awarded "Customer Service Champion" for an instrumental role in driving efficient, friendly customer service 2021/2022.
• Demonstrated an advanced ability to solve problem, maintain professionalism and manage all customer concerns or issues.
• Communicate with other departments on behalf of team/customers to resolve customer issues.

Ikeja, Lagos, Nigeria

Ikeja, Lagos

I helped my employer with their social media presence by employing customer handling skills and effective communication skills. - Highly knowledgeable about customer handling and maintaining interest in various social media platforms. - My background in communications has served me well as a Social Media Specialist. I have a solid understanding of how to.

Lagos, Nigeria

- Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/team sales targets.