Albert Tosin

Albert Tosin Email and Phone Number

Lead, Learning and Development @ Jiji.ng
Ikeja, LA, NG
Albert Tosin's Location
Ikeja, Lagos State, Nigeria, Nigeria
Albert Tosin's Contact Details

Albert Tosin personal email

About Albert Tosin

I am passionate about enhancing individual competencies by designing and conducting training programs to boost employees' workplace performance in alliance with the company’s core values. My goal is to empower learners with knowledge, skills, and confidence. I foster a supportive environment, encouraging active participation, and providing personalized guidance. I help learners bridge the gap between theory and application by sharing real-world insights and best practices. My current responsibilities include but not limited to;- Assessing the learning needs of employees.- Creating curricula and materials.- Facilitating training sessions.- Evaluating the effectiveness of learning interventions. - Providing adequate feedback and coaching.

Albert Tosin's Current Company Details
Jiji.ng

Jiji.Ng

View
Lead, Learning and Development
Ikeja, LA, NG
Website:
jiji.ng
Employees:
721
Albert Tosin Work Experience Details
  • Jiji.Ng
    Lead, Learning And Development
    Jiji.Ng
    Ikeja, La, Ng
  • Jiji.Ng
    Learning And Development Lead
    Jiji.Ng Sep 2024 - Present
    Ilupeju, Lagos
    - Creating training programmes- Producing training materials- Good understanding of organizational growth- Facilitate leadership development programs- Facilitating learning interventions- Keeping up-to-date with developments in training- Manage and develop learning content- Devising employee learning plans- Implementing different learning styles- Planning and evaluating training requirements- Co-ordinate the logistics of training sessions- Developing effective induction programmes- Great interpersonal skills
  • Helping Hands Foundation
    Lead Organizer
    Helping Hands Foundation Jun 2018 - Present
    Lagos State, Nigeria
  • Palmpay
    Training Specialist
    Palmpay Sep 2022 - Sep 2024
    Ikeja, Lagos, Nigeria
    • Managing employees' coaching, training and performance improvement plans.• Coordinate new hires' induction programs and on-the-job training for experienced hands.• Design and revamp the learning management system for staff.• Analyse, design, and developed learning and developmental programs for staff.• Identify and assess future and current training needs through job analysis, career paths, and performance appraisals.• Identify training needs successfully, and close gaps accordingly.• Increase productivity by up-skilling staff.
  • Palmpay
    Customer Service Team Lead
    Palmpay Sep 2021 - Sep 2022
    Ikeja, Lagos, Nigeria
    • Supervising 20+ customer service representatives.• Fostering an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance.• Managing front-end operations to ensure friendly and efficient customer service.• Awarded "Customer Service Champion" for an instrumental role in driving efficient, friendly customer service 2021/2022.• Demonstrated an advanced ability to solve problem, maintain professionalism and manage all customer concerns or issues.• Communicate with other departments on behalf of team/customers to resolve customer issues.
  • Palmpay
    Customer Service Representative
    Palmpay Dec 2020 - Sep 2021
    Ikeja, Lagos, Nigeria
  • Ntel
    Customer Support Specialist
    Ntel Aug 2019 - Dec 2021
    Ikeja, Lagos
    I helped my employer with their social media presence by employing customer handling skills and effective communication skills. - Highly knowledgeable about customer handling and maintaining interest in various social media platforms. - My background in communications has served me well as a Social Media Specialist. I have a solid understanding of how to effectively communicate ideas to people. - Highly creative and understand the importance of individualizing for each customer
  • Multichoice Group
    Telesales Specialist
    Multichoice Group Feb 2019 - Aug 2019
    Lagos, Nigeria
    - Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/team sales targets and call handling quotas- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers

Albert Tosin Skills

Customer Service Project Management Public Speaking Social Media Business Development Research Strategic Planning Business Strategy Project Planning Microsoft Office Microsoft Excel Powerpoint Microsoft Word Management Team Leadership Teamwork Leadership Public Spe Public Relations Problem Solving Multitasking English Sales Marketing

Albert Tosin Education Details

Frequently Asked Questions about Albert Tosin

What company does Albert Tosin work for?

Albert Tosin works for Jiji.ng

What is Albert Tosin's role at the current company?

Albert Tosin's current role is Lead, Learning and Development.

What is Albert Tosin's email address?

Albert Tosin's email address is al****@****ail.com

What schools did Albert Tosin attend?

Albert Tosin attended University Of Lagos.

What skills is Albert Tosin known for?

Albert Tosin has skills like Customer Service, Project Management, Public Speaking, Social Media, Business Development, Research, Strategic Planning, Business Strategy, Project Planning, Microsoft Office, Microsoft Excel, Powerpoint.

Who are Albert Tosin's colleagues?

Albert Tosin's colleagues are Chukwuebuka Charles Amaefuna, Johnpaul Ekwuazi, Anumene Daniel, Chioma Deborah, Abubakar Shehu, Imo Patricia(Isaac), New Hope Foundation.

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