Albert Tosin personal email
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I am passionate about enhancing individual competencies by designing and conducting training programs to boost employees' workplace performance in alliance with the company’s core values. My goal is to empower learners with knowledge, skills, and confidence. I foster a supportive environment, encouraging active participation, and providing personalized guidance. I help learners bridge the gap between theory and application by sharing real-world insights and best practices. My current responsibilities include but not limited to;- Assessing the learning needs of employees.- Creating curricula and materials.- Facilitating training sessions.- Evaluating the effectiveness of learning interventions. - Providing adequate feedback and coaching.
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Lead, Learning And DevelopmentJiji.NgIkeja, La, Ng -
Learning And Development LeadJiji.Ng Sep 2024 - PresentIlupeju, Lagos- Creating training programmes- Producing training materials- Good understanding of organizational growth- Facilitate leadership development programs- Facilitating learning interventions- Keeping up-to-date with developments in training- Manage and develop learning content- Devising employee learning plans- Implementing different learning styles- Planning and evaluating training requirements- Co-ordinate the logistics of training sessions- Developing effective induction programmes- Great interpersonal skills -
Lead OrganizerHelping Hands Foundation Jun 2018 - PresentLagos State, Nigeria -
Training SpecialistPalmpay Sep 2022 - Sep 2024Ikeja, Lagos, Nigeria• Managing employees' coaching, training and performance improvement plans.• Coordinate new hires' induction programs and on-the-job training for experienced hands.• Design and revamp the learning management system for staff.• Analyse, design, and developed learning and developmental programs for staff.• Identify and assess future and current training needs through job analysis, career paths, and performance appraisals.• Identify training needs successfully, and close gaps accordingly.• Increase productivity by up-skilling staff. -
Customer Service Team LeadPalmpay Sep 2021 - Sep 2022Ikeja, Lagos, Nigeria• Supervising 20+ customer service representatives.• Fostering an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance.• Managing front-end operations to ensure friendly and efficient customer service.• Awarded "Customer Service Champion" for an instrumental role in driving efficient, friendly customer service 2021/2022.• Demonstrated an advanced ability to solve problem, maintain professionalism and manage all customer concerns or issues.• Communicate with other departments on behalf of team/customers to resolve customer issues. -
Customer Service RepresentativePalmpay Dec 2020 - Sep 2021Ikeja, Lagos, Nigeria -
Customer Support SpecialistNtel Aug 2019 - Dec 2021Ikeja, LagosI helped my employer with their social media presence by employing customer handling skills and effective communication skills. - Highly knowledgeable about customer handling and maintaining interest in various social media platforms. - My background in communications has served me well as a Social Media Specialist. I have a solid understanding of how to effectively communicate ideas to people. - Highly creative and understand the importance of individualizing for each customer -
Telesales SpecialistMultichoice Group Feb 2019 - Aug 2019Lagos, Nigeria- Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/team sales targets and call handling quotas- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers
Albert Tosin Skills
Albert Tosin Education Details
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English Language And Literature
Frequently Asked Questions about Albert Tosin
What company does Albert Tosin work for?
Albert Tosin works for Jiji.ng
What is Albert Tosin's role at the current company?
Albert Tosin's current role is Lead, Learning and Development.
What is Albert Tosin's email address?
Albert Tosin's email address is al****@****ail.com
What schools did Albert Tosin attend?
Albert Tosin attended University Of Lagos.
What skills is Albert Tosin known for?
Albert Tosin has skills like Customer Service, Project Management, Public Speaking, Social Media, Business Development, Research, Strategic Planning, Business Strategy, Project Planning, Microsoft Office, Microsoft Excel, Powerpoint.
Who are Albert Tosin's colleagues?
Albert Tosin's colleagues are Chukwuebuka Charles Amaefuna, Johnpaul Ekwuazi, Anumene Daniel, Chioma Deborah, Abubakar Shehu, Imo Patricia(Isaac), New Hope Foundation.
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