As an Implementation Consultant at Telstra Health, I have successfully managed end-to-end project deliveries within the Digital Health sector, specifically focusing on the Primary Aged and Community Care Division. My role involves project management in leading the implementation of innovative digital software products for both new and existing clients, ensuring seamless integrations that enhance operational efficiency and client satisfaction. I collaborate closely with cross-functional teams, utilizing Agile methodologies to streamline processes and address challenges proactively. My commitment to fostering strong stakeholder relationships and delivering high-quality outcomes has been instrumental in driving project success and contributing to the overall mission of improving healthcare delivery through technology.

As the Pharmacist in Charge (Weekend) at HealthSmart Pharmacy Victoria Comprehensive Cancer Centre (VCCC), I effectively oversees the entire pharmacy operation during Friday nights and Sundays. Being the sole pharmacist in charge, my primary responsibility was to ensure smooth dispensary operations and meet the medication needs of esteemed institutions such as the Peter Mac Cancer Centre, Royal Melbourne Hospital Emergency Department, and Royal Melbourne Women's Hospital. This included handling Special Access Scheme (SAS) medications, ensuring timely and accurate dispensing to support patient care. By educating individuals about the importance of preventive care, I actively contributed to public health initiatives and helped promote overall well-being within the community.I also excelled in dispensing and providing comprehensive counselling on compounding medications. This involved expertise in Non-Sterile Pharmaceutical compounding and Veterinary compounding medication. Furthermore, I specialised in dispensing and counselling on IVF medication, I supported patients undergoing fertility treatments by ensuring the accurate dispensing and administration of medications. Throughout the process, I provided guidance and support, helping patients navigate their fertility journey with confidence and compassion.

As the Pharmacy Site Manager at ICON look after approximately 280 beds of patients at St Vincent Private Hospital in Fitzroy, I take pride in leading a dedicated team of over 25 clinical and hospital pharmacists, operational pharmacists, and dispensary technicians. By fostering a collaborative and high-performance work environment, we drive key improvements in pharmacy operations and consistently achieve all hospital audit Key Performance Indicators (KPIs). One of my primary responsibilities is implementing stringent processes and quality assurance measures to promote clinical care services and optimise dispensary operations. I understand the importance of efficient medication dispensing and patient safety, particularly in a fast-paced hospital environment. By closely monitoring workflows, ensuring accurate medication preparation, and implementing robust quality control measures, I strive to deliver the highest level of patient care.In addition to my role in day-to-day operations, I am also responsible for overseeing and coordinating the implementation of new Clinical Trial Projects. I believe in the power of medical research and its impact on patient care. Building and maintaining effective relationships is crucial in my role as a Pharmacy Site Manager. I proactively develop strong connections with healthcare professionals, stakeholders, and external partners to ensure seamless integration of pharmacy services with other departments. This collaborative approach allows us to stay up-to-date with the latest industry trends, best practices, and innovations, enabling us to deliver the highest standard of care to our patients.

As the Professional Service Manager at Sigma Health MPS Alphington Branch, I had the privilege of managing the day-to-day operations of the Professional Service Department. Leading a dedicated and diverse team of 70 direct reports, which included lead aged care pharmacists, senior pharmacists, dispensary technicians, and packing technicians, I fostered a collaborative and high-performing work environment. One of my primary responsibilities was acting as a key stakeholder in strategic corporate project management. With a specific focus on Digital Health and Automation processes, I played a pivotal role in implementing innovative solutions that greatly benefited our customers and contributed to the overall growth of the company.Within the Professional Service Department, I provided comprehensive oversight to ensure the seamless delivery of end-to-end pharmaceutical services. This encompassed various tasks such as dispensing and packing, with a particular emphasis on designated medication blister or sachet packs. I diligently ensured that the quality of our services aligned with the requirements outlined in the Code of Practice for over 120 Aged Care facilities, serving the needs of more than 9000 beds of nursing home residents.Collaborating closely with cross-functional teams, I actively participated in the development and implementation of innovative solutions and process improvements. By leveraging our collective expertise and insights, we successfully enhanced the efficiency and accuracy of our pharmaceutical services. As a result, we significantly improved patient safety and achieved higher levels of customer satisfaction.Recognising the importance of ongoing professional development, I regularly conducted performance evaluations, provided coaching, and initiated professional growth initiatives for my team.

Senior Aged Care Pharmacist