Albert Tseng Email & Phone Number

Maryland

Startup restaurant company.

Pentagon Row

Olney, Maryland

• Oversee all daily operations of the bakery café• Consistently hitting numbers and quotas every period through precise forecasting• Maintain profit and losses for the bakery cafe• Led café to the highest profit growth in the company for the 2013 year• Lead a team of 4 Assistant Managers and 60 Associates• At a test café location so always responsible for rolling out and testing new products

Olney

• Training Specialist within 6 months• Developed store into a corporate Certified Traing Café within 4months after becoming Training Specialist• Trained multiple incoming new managers• Responsible for staffing and training of store• Being a standard bearer in store amongst all staff• Maintained a workforce of 65 individuals• Responsible for scheduling and always meeting labor quota

2003-2011* Profits increased 40% through cost cutting, effective pricing and adjusting the menu to the diets of the customer base. * Constant negotiations to cut food costs as much as possible during a time when food costs increased by as much as 30%* Delivered valuable customer service through personal interaction with clients while maintaining smooth operations * Coordinated necessary tasks among a staff of 20 people consisting of cooks, waiters. and carryout personnel * Ensured efficient operations through monitoring of inventory by effective delegation of roles to employees * Conducted financial reconciliation of the day revenues; responsible for the end of day operations * Created & implemented new marketing ideas to enhance business growth * Developed a long term growth plan, through lease negotiations and ambiance modernization of the dining area.* Took courses to further enhance self including food safety course and Alcohol TAM Certification* Increased the restaurants presence in the local community through advertising and donations amongst the local charities

* Awarded a Service Superstar award for exemplary work and support of guests and fellow employees* Provided the setup and support for the computer network throughout the park* Responsible for managing the MICROS system for all restaurants and retail stores in park* Installed and ran multiple new networks throughout the park using wi-fi and Cat5* Worked with retail department to diagnose and plan most efficient layout of MICROS systems in all stores * Responsible for help desk support of park corporate office