Lead Software Support Engineer
Boston, Massachusetts, Us
At the time of this position existed and grew during the early phase of Rapid7's rise, I provided the highest level of technical support a customer could get. This position required to make the broken work, provide clever workarounds, coach best practices, and at times be a superhero. Those who I tutored closely became amazing technical support engineers.The product provided a great deal of knowledge about risk management, vulnerability assessment, penetration testing, and compliance, specifically PCI and HIPAA.In addition to providing product expertise. I also provided consulting services during customer quarterly PCI re-certifications, meaning the interpretation of results clarifying or directing critical next steps in order to meet deadlines.