Albert Vu Email & Phone Number

Sammamish, Wa, Us

Seattle, Washington, United States

Phoenix, Arizona, United States

- Created individually customized dashboards and reports for sales leaders to monitor sales teams health. Feedback from these reports was used to create new marketing content in Outreach and Pardot.- Pardot Administrator managing implementation, integration with Salesforce, and ongoing maintenance of digital marketing campaigns while remaining in compliance with ZipRecruiter’s brand voice and applicable laws.- Administrator and vendor liaison for strategic initiatives involving Outreach, ZoomInfo, and Postal.io. Was the first line of support for sales leaders and sales teams for troubleshooting and recommendations via office hours and moderation of a Slack support channel.

Bellevue, Washington

- Managed reporting and analysis of Claim metrics including dashboards synced to Symetra’s data warehouse for ad-hoc requests from leadership to monitor team performance and advise business decisions.- Authored process diagrams and reference guides to assist in the onboarding of new employees in the Claims department, identifying opportunities to streamline workflows and redistribute job functions.Reviewed insurance plan documents and accompanying amendments, ensuring compliance with legal and regulatory guidelines, signing off on all approved contracts.- Managed the SharePoint site for the Claims team, using permissions to secure all forms and reference materials used in claims processing and grouping these documents with metadata.

Houston, Texas Area

- Remote operation of 85 nationwide fuel supply terminals using SAP CRM, Microsoft Access, and internet applications. Managed internal request queues driving operations and transactions that contributed to a $600 million increase in Unbranded Gasoline business sales in 2018.- Provided first level support to supply terminals, identifying and resolving transaction conflicts that resulted from incorrect data in the CRM or input error on the customer side. Created a playbook for analysts to quickly identify the sources for these errors and provided steps to resolve these cases. - Developed and maintained process documentation for various internal tools used by the Sales Support team to facilitate efficient onboarding of new employees.

Houston, Texas, United States

Managed asset recovery and secondary market inventory for sale listings on Salvex.com, meeting with clients on site to document salvage/surplus goods that included oil and gas equipment, office furniture, and consumer goods. Connecting the sellers with Salvex’ network of buyers, negotiating terms, conditions, and prices for the transaction.

Master Of Business Administration - Mba

Bachelor'S Of Science, Biology, General

Bachelor Of Arts - Ba, Humanities/Humanistic Studies