Albert W. Shen is a Software Engineer at Aetna, a CVS Health Company. He is proficient in Chinese. Colleagues describe him as "To Whom It May Concern, I have had the privilege of managing Albert as a direct report for the past year. He has advanced from a new graduate with much to learn to an invaluable asset for the team, supporting both the dev ops / on-call requirements of Groupon's Relevance API team, as well as contributing to feature and support work for a complicated code-base and architecture. In addition to improving his Java programming and system debugging skills during this time, he has also learned much about how to monitor and debug issues with our Kubernetes deployments. The team can always count on him during on-call duty to answer alerts and see issues through to completion. The skills he has learned at Groupon as well as his commitment will be an asset to any future teams he joins. Thanks, Tim"