Albert Yan Email and Phone Number

Evaluated the organization’s wholesale food distribution ERP, implemented and documented process changes and reporting, managed all aspects of IT including Office 365 and Dropbox admin

Managed the organization's Sponsorship systems, processes and reporting

Reporting to the EVP, Sales and Marketing, designed and developed a CRM-based performance management scorecard focussed on processes and KPIs to improve commercial effectiveness. Continued to support Ticket Operations through reporting and data management.

Managed the ongoing performance of the organization's ticketing systems by developing and implementing processes and reporting to efficiently support service, retention, and revenue goals. Evaluated competing service providers in support of the organization's pursuit of best in class ticketing software.

Project manager for implementation of new ticketing platform. Responsible for all aspects of the system including developing processes and solutions to achieve service, retention and revenue goals. Also acted as database admin – initiating/monitoring backups, bulk loading and manipulating data, troubleshooting clients.