Deliver services to clients who have been separated from family members in other countries by armed conflict, disasters or complex humanitarian emergencies. Services include Red Cross Messages, Tracing Inquiries, Holocaust and war victims tracing, information and referrals, and community outreach.· Conduct outreach to refugee and immigrant communities so that more clients are aware of American Red Cross services including Restoring Family Links· Conducting research, home visits and searching within communities to locate separated family members· Working with clients to complete the necessary paperwork to initiate a search for a relative overseas· Report information to supervisor through standardized procedures· Attend periodic meetings if available· Maintain a professional manner and appearance while performing ARC tasks

• Familiar with Quest Procedures manual.• Conduct interviews of staff and clients at sites being surveyed.• Perform physical environment checks of sites being surveyed.• Participate in collecting and compiling feedback data from consumers and employees at various sites funded by DDS.• Participate in consensus meetings to review findings and agency compliance with DDS standards.• Participate in service enhancement meetings.

TILL is a nationally recognized organization with the resources to support individuals of all ages with developmental disabilities, mental retardation, mental health, physical disabilities, learning disabilities, autism spectrum disorders including Asperger's Syndrome, emotional problems, and brain injuries.• Develop service plans and coordinate ISP process.• Maintain regular contact with families and service coordinators.• Take proactive measures to prevent risk to consumers.• Investigate incidents involving clients and collaborate with all concerned parties.• Assist in the preparation for surveys by Quest, CARF, and Medicaid (i.e. record audits, physical environment checks).• Plan daily activities for clients.