Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUWMC services, the Patient Representative ensures family and visitor needs for information, visitation, physical comfort, and emotional and spiritual support. The Patient Representative functions include responding to family and visitor concerns through empathetic verbal communication skills. This employee provides proactive customer service interventions by anticipating the needs and feelings of families and visitors. The Patient Representative utilizes, as necessary, interpersonal, diplomacy, and conflict management skills, and service recovery approaches.

Inbound phone queue, completing enrollment activities, answering basic inquiries, coordinating access to therapies.Pharmacy triage and coordination.Order processing for wholesale orders.Researching and resolving any claim denials or underpayment of claims.Assisting patients and providers with completing and submitting all necessary documentation for reimbursement program applications Order processing for wholesale orders.Researching and resolving any claim denials or underpayment of claims(Copay, Patient Assistance Program, Medicaid, etc.)Reporting any reimbursement trends/delays (such as: billing denials, claim denials, pricing errors, payments, etc.).Works with patient, provider or internal shared services to ensure all necessary documentation is received and complete in accordance with program policy. Works on problems of moderate scope where analysis of data requires a review of a variety of factors.Exercises judgment within defined standard operating procedures to determine appropriate action.

Responsible for providing training and creating work schedules. Evaluating the performance of workers, rewarding high performers and disciplining employees who fail to meet reasonable standards of work performance. Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety. Acts as the contact person for employees with complaints or requests for time off. May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization. Perform other duties as assigned.

Exhibits a friendly, caring attitude to patients when introducing theCatering to You program (taking menu selections/delivering trays, etc).Complies with dietary restrictions on special, modified diets to ensureoptimal food preferences are met within guidelines of diet orders.Adheres to facility confidentiality and patient's rights policy as outlinedin the facility's HIPAA policies and procedures.Train and instruct new employees with job duties and company policies along with ensuring they are competent to fulfil their job duties.

Maintained files, developed spreadsheets, faxed reports and scanneddocuments.Administer current and accurate updated information to theDepartment of Education.Audit and close files.Ability to analyze data. Exemplify excellent customer service.Managed daily office operations and maintenance of equipment.Drafted meeting agendas, supplied advance materials and executedfollow-up for meetings and team conferences.

Exhibits a friendly, caring attitude to patients when introducing theCatering to You program (taking menu selections/delivering trays, etc).Complies with dietary restrictions on special, modified diets to ensureoptimal food preferences are met within guidelines of diet orders.Adheres to facility confidentiality and patient's rights policy as outlinedin the facility's HIPAA policies and procedures.Train and instruct new employees with job duties and company policies along with ensuring they are competent to fulfil their job duties.

Organized files, developed spreadsheets, faxed reports and scanneddocuments.Created weekly and monthly reports and presentations.Cooperated with Medicare, Medicaid and private insurance providers toresolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functionsand calculations to develop reports and lists.

Administer all aspects of billing, follow-ups and processtransactions. Ensure adequate reimbursements to company andcomplete all projects.Accurately record and generate revenue as requested by the Manager.Ability to analyze data.Complete a monthly A/R.Perform multiple tasks and work as team member.Assure referral information complete, accurate, and well organized.Train and instruct new employees with job duties and company policies.Verify all general information.

Accurately processed daily nursing logs, discharged medical patients.Operate normal office procedures (filing, faxing medical orders, typing)Maintained all medical charts.Ensured the highest level of direct customer service.Operate multi-line telephone system and perform receptionistduties (greeting visitors, answering incoming calls, receive/sort &distribute mail) with excellence.

Register, admitted and discharged patients.Handled all customer service issues.Administered medical charges into system.Performed general office duties.Verified insurance information.Work in a faced pace environment.