Alberta Akorfa H. Email & Phone Number

Provide exceptional customer serviceInterpret policy wordings, determine policy coverage and ensure appropriate reservingInvestigate losses to determine liabilityEvaluate relevant information from sources such as appraisers, third party adjusters, contractors andrepair facilities in order to quantify lossesNegotiate with insureds, claimants, and insurersCoordinate services with vendors and service providersAdjust claims from inception to completion in a proactive manner

Ontario, Canada

Contact consumers via the telephone to arrange payments for past due accounts in engaging and professional mannerAssist clients by proposing solutions to address financial objectives such as, debt managementResearch and evaluate consumer’s financial status, credit and ability to repay the loanFollow regulations and guidelines as per provincial, federal legislation and client specific directives.Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangementClearly and concisely document the details of each callCounseling customers on credit consequences.Achieved 208% of monthly debt collection by exceeding monthly objective of 100%Made 150+ outbound calls daily

Ontario, Canada

Greet customers and help with challenges they have have with their orders.Accurately entered orders into Point of Sale system and processed payments.Maintained a clean working environment.Scan groceries, weigh produce and perform cash transactions with customers.

Ontario Graduate Certificate, International Business Management

Bachelor'S Degree, Banking And Finance