Albert A. Smith Iii, Mis Email & Phone Number

United States

Washington, Dc, Us

Dearborn, Michigan, Us

Drove Incident and problem management processes to mitigate API, cloud architecture, embedded modem, and plant production impact and identify root cause.Acted as a subject matter expert on carrier operations, providing guidance and support to internal teams and external stakeholders.Led cross-functional teams in the successful collaboration of carrier and IOT operatives and the maintenance and sustainability of telematics solutions impacted by carrier systems.Worked closely with internal stakeholders to ensure compliance with industry regulations and standards, including privacy and data security requirements.Utilized data analysis and reporting tools to monitor mobility and cloud computing production performance, identify trends, and develop actionable insights to enhance operational efficiency.Conducted regular meetings and performance reviews with carrier partners to address production issues, provide support, and foster strong business relationships.Managed operational metrics and performance indicators to measure carrier performance and identify areas for improvement.Collaborated with product management, engineering, vendors, and stakeholders to develop and execute strategies for carrier operatives and service delivery.

Dearborn, Michigan, Us

Supported the development and launch of new and enhanced vehicle connected services and features to ensure applications are designed for production integrity and sustainability.Drove operational requirements and defined support processes for upcoming products and features.Assist with the day-to-day operational support of all connected vehicle products and features, including the connected vehicle platform and cloud computing architecture.Respond to production issues, validate the concern and work with the appropriate suppliers and support organizations to implement immediate corrective action, identify root cause and deploy long term corrective measures.

St. Louis, Mo, Us

Responsible for managing multiple concurrent IT implementations within the AIS/St. John Providence network. Management of diverse cross-functional teams in the fulfillment of corporate productivity, quality, and bottom-line objectives/initiatives referencing Windows 7 migrations.Establishment of standardized deployment processes around critical departments and targeted initiatives. Evaluate and implement appropriate technology solutions to facilitate effective deployment processes; including application analysis, packaging, and User Acceptance Testing. Incident management and effective mitigation to rectify high impact operatives.

Management and practical application of high complexity projects relative to IT initiatives involving copper and optical transport systems, data management systems, design and connectivity, operations deployments, migration activities, and technological developments.Provision of onsite and remote technical support assistance to clients and personnel on multiple products in high availability production environments. Involved in asset management practices and processes to track all assets from inception to distribution to disposal.Projects:• AT&T• Dell Computers• Detroit Public Library• Hewlett Packard• JP Morgan Chase• Morgan Stanley• Peak Systems• UBS Financial Services• Wellpoint/Unicare

Detroit, Michigan, Us

Support of OnStar IT Production Operations environment including monitoring, change control, problem, incident, and release management.Respond to backend issues, validate the concern and work with the appropriate sustain and supplier organizations to implement immediate corrective action.Engaged in verification of root cause and coordinated deployment of long term corrective measures. Engaged with teams in the investigation of performance metrics to identify trends and proactively identify opportunities to improve success rates and/or optimize system performance. Collaborative use of GM System Delivery Process (SDP), ITIL, and CMMI iterative developmental practices for major/minor release and code deployments.Assist with the day to day operational support of all Onstar/GM products and features.

Philadelphia, Pa, Us

Identified and sourced fully qualified and fully referenced individuals for employment with Yoh Managed Staffing and all Yoh professional entities within the Information Technology, Telecommunications, Engineering, Automotive, Clinical, Medical, and Pharmaceutical arenas to clients both local, private, state, and government business lines.

Service Management Center (SMC) Engineer involved the detailed support, analysis, and troubleshooting of optical/electrical voice/data LAN/WAN.

Herndon, Va, Us

Strategic National Accounts Team Associate (SNA) involved in the implementation, support, and troubleshooting of voice/data circuits.

Support and maintenance of MCI local accessibility to customer interfaces. Signal troubleshooting and support of MCI telecommunications infrastructure as well as liaison between Local Exchange Carriers (LEC’s) and clients.

Maintenance, provisioning and support of the DTE LAN/WAN, Cisco Switches/Routers, Cisco VoIP, and Avaya G3 PBX. Installation, troubleshooting, analysis, and support of TCP/IP, RF Infrastructure and telemetry, SCADA, DSO- OC3 circuits.

Coordinated all site planning and commissioning of all LAN/WAN facilities interconnecting core stream fiber rings as well as implementation of T1/E-1, SONET / SDH, DWDM, and RF networks.Provided support for change control, personnel/resource management, inventory purchasing/control, asset management, issue management, change management, and risk analysis.

Maintenance and support of MCI Telecommunications network infrastructure nationwide. Primary responsibilities included the maintenance of Nortel/Alcatel/Tellabs switches/DACS and SS7 networks, troubleshooting of narrowband, broadband, and wideband signaling (DS0-DS3) circuits. .

Washington, Dc, Us

SATCOM, Microwave/RF signaling and cryptologic support, data/voice system operations, signal analysis, telemetry/calibration, report generation and processing.

Masters, Management Information Systems

Bachelors Of Science, Information Technology

Certifications, Six Sigma (Greenbelt) / Lean (Technology)

Education record