As the General Manager, I serve as the chief orchestrator with accountability for everything within the four walls of the store including revenue, profitability, and financial reporting. My job is to be a visionary by setting the tone for the store, connecting services to products and leading friendly competition along the way. As the General Managers I partner with all areas of the business, and with our trusted vendors to exceed the expectations of our customers.

As the General Manager, I serve as the chief orchestrator with accountability for everything within the four walls of the store including revenue, profitability, and financial reporting. My job is to be a visionary by setting the tone for the store, connecting services to products and leading friendly competition along the way. As the General Managers I partner with all areas of the business, and with our trusted vendors to exceed the expectations of our customers.

The Sales Assistant Manager’s role is to support the Store Manager in running a store successfully.Responsibilities:• Assists in maintaining store staff by recruiting, orienting and training associates• Serves customers as needed• Helps maintain inventory control, making certain that the store’s merchandise is properly displayed and tagged, • Trains sales personnel• Completes special projects as assigned• Ensures the store is clean and attractive and meeting or exceeding sales goal and quotas • Makes certain that all Company policies and procedures are followed.

Currently managing all aspects of the sales department as an assistant store manager in a $5M Augusta, GA store.• Promote Sales and Profit Generation by meeting sales and profit goals, market appropriate merchandise, execution of plan-o-grams, use reporting tools as a guide in decision making.• Drive Operations and Budget Management by reducing costs while maintaining standards, achieving shrink goals, managing labor and other controllable expenses.• Set high expectations and hold others accountable, reward success, community involvement, promote brand recognition, clearly communicate policies and expectations.• Plan and delegate by executing company directives and inspiring the team to accomplish objectives, schedule and clearly assign and communicate work.• Develop people through recruiting, training, and evaluating associates through performance feedback, timely reviews and development plans.• Establish and maintain functional, productive working relationships across the organization as well as in the community. Promote and utilize the “open door” policy.• Embrace and apply “Service Standards”, exceed customer expectations and resolve any customer issues.• Follow and implement company processes and procedures including all compliance requirements, meet timelines as well as monitor progress and adjust timelines.

Currently managing all aspects of the hardlines department as an assistant store manager in a $5M Augusta, GA store.• Assist in leading the store in the absence of and along side the Store Manager • Set high expectations and hold others accountable, reward success, community involvement, promote brand recognition, clearly communicate policies and expectations. • Promote Sales and Profit Generation by meeting sales and profit goals, market appropriate merchandising, execution of plan-o-grams, use reporting tools as a guide in decision making. • Drive Operations and Budget Management by reducing costs while maintaining standards, achieving shrink goals, managing labor and other controllable expenses. • Connect with customers by asking open-ended questions to assess customer needs and make relevant suggestions for the customer’s outdoor lifestyle needs. Engage and share knowledge with customers and other associates. Drive store sales by suggesting additional items to customers to meet their outdoor lifestyle needs. • Plan and delegate by executing company directives and inspiring the team to accomplish objectives, schedule and clearly assign and communicate work. • Develop people through recruiting, training, and evaluating associates through performance feedback, trimly reviews and development plans. • Establish and maintain functional, productive working relationships across the organization as well as in • Follow and implement company processes and procedures including all compliance requirements, meet timelines as well as monitor progress and adjust timelines as needed.

Responsible for creating a sales driven culture by engaging customers, providing leadership to sales associates and responsibility for management of the store.• Assist in leading the store in the absence of and along side the Store Manager• Set high expectations and hold others accountable, reward success, community involvement, promote brand recognition, clearly communicate policies and expectations.• Promote Sales and Profit Generation by meeting sales and profit goals, market appropriate merchandising, execution of plan-o-grams, use reporting tools as a guide in decision making.• Drive Operations and Budget Management by reducing costs while maintaining standards, achieving shrink goals, managing labor and other controllable expenses.• Connect with customers by asking open-ended questions to assess customer needs and make relevant suggestions for the customer’s outdoor lifestyle needs. Engage and share knowledge with customers and other associates. Drive store sales by suggesting additional items to customers to meet their outdoor lifestyle needs. • Plan and delegate by executing company directives and inspiring the team to accomplish objectives, schedule and clearly assign and communicate work.• Develop people through recruiting, training, and evaluating associates through performance feedback, trimly reviews and development plans.• Establish and maintain functional, productive working relationships across the organization as well as in

Took over a $1.5M store that was struggling in virtually every area, ranking 11th out of 13 in the district for overall performance. Quickly turned it around and established it as one of the best in the district. Led a team of 7.• Drove the store’s overall performance scorecard from 11th to 3rd in the district (13 stores), from 45th to 20th in the region (60 stores), and from 350th to 110th in the country (410 stores).• Ranked in the district’s top 3 for sales performance in 2015 – 107% of plan with a +9.5% increase over LY.• Ranked 1st in the district for overall customer experience – consistently scored 90% or higher on surveys.• Ranked in the top 3 for profit performance – achieved a remarkable 157% of the profit budget in 2015.• Drove customer loyalty program results from 80% to 93% – top 50 in the entire company (top 15%).• Drove the customer conversion rate from 7.5% to 10.5% – top 3 in the district in 2015.• Eliminated the store’s inventory shrink – improved from -2.45% to 0.14% (+$106).• Reduced wireless write-offs from -4.45% to -1.41% and at-risk accounts from 11.5% to 9.12%.• Increased employee engagement scores by 16 percentage points – improved from 77% to 93%.• Developed and promoted 4 individuals to higher levels, including a key holder to assistant store manager.• Managed 2 stores simultaneously from Dec 2014 to Mar 2015 ($2.5M in total sales) after a GM resigned.• Selected to support other stores in the district in the areas of merchandising and customer satisfaction.

Took over an underperforming computer/mobile department and established it as one of the best. Accountable for $25M in sales ($18M computers; $7M mobile) in a $50M store. Led a team of 39 including 3 managers/supervisors.• Drove the department’s overall performance scorecard from 10th to 3rd in the district (13 stores) and from the bottom 30% nationally (1100+ stores) to a consistent spot in the top 25%.• Easily surpassed sales expectations – increased comp sales 10% while averaging 105% of the sales plan.• Increased the UPT in laptops (1.5 to 3.5), tablets (1.2 to 2.8), desktops (2.1 to 4), and printers (2.7 to 3.7).• Drove mystery shop scores from 81% to 92% and customer satisfaction scores from 68% to 75%.• Increased SOP audit scores by 13 points – improved from 75% to 88%.• Achieved a dramatic reduction in combined inventory shrink – improved from -3.47% to just -1.28%.• Drove employee engagement survey scores from 77% to 82% the first year and then 90% the second year.• Developed and promoted a mobile manager internally; recruited 2 new supervisors externally.• Supported a new management team in Florence, SC during a major sales event – achieved 180% of plan.• Selected to lead weekly conference calls for the district.

Selected to oversee every aspect of inventory management, operations, and loss prevention in a $20M location that had a history of being consistently over budget on physical inventory. Led a team of 20 including 2 supervisors.• Scored 80% on the first operational & inventory audit – improved to 91% each of the next 2 years.• Met the physical inventory budget every year in a store that had consistently struggled in this area.• Averaged 87% on employee engagement surveys; developed and promoted 1 supervisor internally.• Drove accessory sales across the region from 12.5% to 17.5% as a key member of a regional task force.• Selected to coach and support 2 other locations in the district with their year-end inventory process.• Selected to participate in the setup and opening of a new Best Buy store in Atlanta.• Identified as a high-potential leader ready for promotion; selected for a general manager training program.

Selected for a new position overseeing all Geek Squad operations, home theater installations, car audio installations, in-store and in-home computer repairs, and third-party appliance installations. Led 1 supervisor and 28 agents.• Generated $1.9M in total services revenue – 2nd highest in the district (13 stores).• Achieved 105% of the sales plan in the second year (+5% comp) and 115% in the third year (+10% comp).• Selected to join “Orlando for Achievers” in 2008 in recognition of outstanding results and company ranking.• Won multiple district contests for top overall performance including back-to-school and tax-free weekend.• Introduced a small business service that led to a profitable relationship with the Masters ($50K in sales).• Increased customer satisfaction scores from 86% the first year to 89% in the second and 91% in the third.• Drove operational audit scores from 75% to 90% by the third year.• Developed and promoted a Geek Squad precinct lead and 3 supervisors internally.• Increased employee engagement scores from 75% the first year to 85% in the second and 90% in the third.• Trained 3 new service managers and several underperforming managers as the district trainer.• Selected to train all service managers in the district on a new Geek Squad protection plan program.

Oversaw computer sales and Geek Squad in-store services. Directed a team of 33 including 1 supervisor and 2 leads.• Drove the computer department from 5th to 1st and the Geek Squad precinct from 7th to 4th in the district.• Selected to join “San Diego for Achievers” in 2006 in recognition of exceptional results and top rankings.• Won district challenge contests during peak periods, including back-to-school and tax-free-weekend.• Drove mystery shop scores from 75% to 90%+ over the 2 years, with customer satisfaction scores at 86%.

Responsible for merchandising execution, asset protection, and multiple HR functions for 30 employees that supported these areas. Actively guided sales through coaching within a location of 110 employees which consistently generated $45 million in sales revenues

Lead store team in execution of company expectations around providing world class customer service, merchandising initiatives, safety compliance, and seasonality planningo Serve as an expert on strategic implications unique to individual store traffico Execute company strategies through empowering and managing behaviors end to endo Promoted 2 Supervisors