Albert Bernal Email & Phone Number

• Work directly with clients to develop strong relationships and manage their day to day needs• Continuously work on business development and generate strong leads to • Generate project pricing and scope of work• Provide pre-sales technical assistance and product education to customers and potential customers• Assist in the design of custom network solutions• Provide support service post sale and provide technical support when needed• New Sales order Processing • Collaborate with Sales and Technical teams to close new business • Support marketing activities by attending trade shows, conferences, and other marketing events

Valencia, California

• Control workflow within Order Processing to ensure daily workload is completed timely and correctly• Developed processes and oversaw continual review and refinement of operational processes and procedures• Identified and analyzed issues directly impacting order processing• Developed and implemented long term solutions to optimize maximum productivity, efficiency and revenue attainment• Manage Special orders for new orders and RMA processes when initiated by clients for hardware returns or exchanges• Quality control all completed orders for accuracy• Responsible for engaging, training and motivating a team of individuals and provided adequate workload• Documented and Developed training materials, standard operating procedures and job aids • Prepare and submit reports on work activities, operations and production

Valencia, California

• Managed incoming queue of purchase order submissions• Gather all required order documentation• Ensured orders are processed on time and according to customer’s requirements• Follow purchase orders from receipt through shipment, and worked through ay client issues• Client liaison throughout order lifecycle• Quickly became an expert on company products and services • Worked closely with team and management to strengthen and improve on existing procedures

Guadalajara Area, Mexico

Create an environment orientated to trust, open communication, creative thinking and cohesive team effort. Providing guidance, instruction, direction and leadership to the team, strategic planning in operational level to facilitate and solve any problem encountered. Report teams progress to Supervisor Level to verify goals and organization in on track. District Calls with Account Operation Manager to review and analyze Summary of Open Orders, total Revenue Impact and Average of open days in system. Working at the same time with other teams like sales representatives, logistics, procurement and carriers in order to bring customer the best experience from all processes of HP, caring about exceeding customer expectations.Receiving from 100 to 300 orders a day from customers and verifying company’s guidelines for fulfillment of each order; order processing and follow up from request until delivery to final user, verifying correct payment terms, having the correct products required, contracts, warehousing and different specifications from customer like schedules or delivery hours.Fulfilling all requests for product returns, processing new credits and rebills when customer requires a clean invoice when an issue arises like incorrect pricing or updates order requests.Generate weekly reports for Account Operation Manager to provide status of process order so we can communicate estimated time of arrival of products to each customer.

Computer Software Engineering, Online Part-Time Accelerated

Coding Dojo offers an extensive initiation into the realm of web development. It covers both front-end and back-end development, along.

Bachelor'S Degree, International Business