Albert Bischke Email & Phone Number

Charlotte, North Carolina, US

As a Senior Sales Engineer meeting with customers to be a business partner by understanding their issues, and concerns by presenting a solution to improve their business. Working with SalesForce to build customer quotes, IQGeo and Google Earth to layout fiber builds to customer locations to deliver Internet Access, Ethernet WAN, Hosted Voice, SIP and PRI.

Charlotte, North Carolina, US

As a Sales Engineer listening to customers and presenting the best solution for the customer using Segra's Private Fiber MPLS Network w/Layer3, SD-WAN, Hosted Voice, Managed LAN Equipment, Hosted Firewall, SOC SIEM, Data Center Services, BaaS, DRaaS, IaaS, Co-Lo.

Madison, WI, US

• TDS Telecommunications Corporation | Tampa, FL
• Led the build of passive optical network (PON) FTTH, fiber transport, and stimulus builds for Connect America Funds.
• Maintained a capital budget of $40+ million for the successful rollout of fiber to the home in 13 states.
• Greatly improved successful project completion by instituting monthly quality reviews of work procedures to identify opportunities for improvement.

• Prepared remote locations for High-Speed Data and IPTV rollout.
• Increased customer internet speed and improved product reliability by analyzing and documenting legacy digital subscriber line access multiplexers throughout the country leading to the successful rollout of SHSD and.
• Secured routes to transport increased bandwidth ahead of customer rollout by establishing fiber count to create redundancy where possible, reducing customer outages.

• Managed the telco operations teams; Central Office, IP Networking, Engineering, Outside Plant, Installation, and Customer Service with 5 direct reports and 50+ indirect reports.
• Redesigned and built a new network and operations, successfully rolling out IP triple play spanning 3 states with 22 central offices.
• Competitively negotiated vendor contracts.
• Presented status and direction of technology to the Board of Directors quarterly.
• Identified opportunities for savings and created new revenue streams increasing new customers by over 15%.
• Created and maintained budgets for the departments under me.

US

• Developed a team of 11 sales engineers over 6 states focusing on direct sales and agent partner programs for the East Coast with a focus on VoIP services.
• Led task force for the VoIP PBX integration.
• Ensured technically sound orders.
• Subject matter expert on VoIP and Integrated Access.
• Revised development of processes and procedures for sales engineering to increase product sales and improve the processing of orders.
• Appointed to National Solutions with the Advanced Technologies team to resolve post-installation customer address issues of VoIP.

Herndon, VA, US

• Mentored newly formed “Top 100 Team” to target high-profile accounts.
• Met with customers to review present telecommunications designs.
• Identified the most cost-effective method to set up WAN/MAN services for circuit switched or packet network over PSTN, Internet, Private Line, Cisco IP VPN, Symantec Intrusion, and Host Detection system for host/network.
• Provided special technical support to high-revenue customers. Maintained accurate knowledge of the cost value of CPE.
• Recognized for outstanding customer service with “Simply the Best” award.
• Developed sales training materials for products to empower sales staff with the knowledge to increase revenue.

• Improved customer telecommunications systems by identifying cost-effective solutions for WAN/MAN services for circuit switched or packet network over the PSTN, Internet, Private Line, or VPN.
• Listened to the customer and presented solutions through white-boarding and formal presentations.
• Communicated clearly with technical and lay customers, understanding the needs of the audience.
• Developed and promoted impromptu sales team training.
• Designed and performed troubleshooting on WAN, MAN, and Frame Relay services.

• Opened the New York market ahead of schedule for the sale and installation of integrated access equipment for telephone lines and internet access for small businesses: hired administration, sales, and technical.
• Accountable for monthly New York City sales and revenue reports to corporate headquarters.
• Built efficiency in the Operations Department by installing the Siemens 36170 ATM platform switch with integrated access devices at the customer’s premises.
• Ensured financial and technical feasibility of products within the geographic market.
• Led weekly interdepartmental meetings to improve cross-communication and collaborate around challenges.

• Led and strengthened sales teams for voice and internet installation of DSL or DIA through technical support and review of orders for technical validity before provisioning.
• Led and developed a team of 2 Senior Sales Engineers and 16 Sales Engineers.
• Instituted continuous quality improvement through pre/post sale customer site survey.
• Subject matter expert for sales engineering process development: improved sales, and decreased installation issues.
• Collaborated with Learning Tree to create nationwide training for Sales Engineers, Service Coordinators, and Sales.
• Identified and engineered a solution for Lucent 954 KSU-Less telephone that was adopted and implemented by Lucent receiving recognition from senior staff of Teligent and Lucent.

Washington, DC, US

• Honorable Discharge.
• Meritorious Corporal E-4 promotion.
• USMC Field Radio Operator - 2531.
• Basic Airborne Course - 9962.
• Navy/Marine Corps Parachute Insignia.
• Good Conduct Medal.