Albert Bonitzer Vigil-Romero Email & Phone Number

Irvine, California, United States

Manage, coach, and support a team of sales enablement specialists to drive sales effectiveness. Evaluate team performance with leadership, provide feedback, and implement solutions to boost skills and results. Develop CRM strategies, control workflows, and collaborate with the marketing team to create sales collateral and launch segmented nurture campaigns, supporting the sales process and growing revenue.• Established and maintained a governance framework to ensure sales enablement activities align with company goals. Developed guidelines for creating/distributing sales materials, set up centralized content repositories, and conducted regular audits to keep materials current and compliant with brand/regulatory standards.• Increase operational efficiency through automating sales and support teams processes, reducing administrative work and increasing customer-facing focus. Provide CRM best practice training and customized system to team needs, increasing sales pipeline management speed and accuracy.• Implemented data-driven decision making through data analysis sessions that identified sales process trends and inefficiencies, increasing resource allocation effectiveness and target achievement. • Designed customer journey email triggers, facilitating digital and in-office marketing materials shipment.• Led sales team through SaaS product launch that impacted 90% of customer base, by identifying milestones, upskilling team, optimizing CRM strategies, defining success metrics, and applying agile methodologies. • Created/delivered sales training programs regarding product knowledge, sales techniques, and industry trends. • Increased sales productivity 20% and reduced onboarding time for new clients 50% by instituting sales enablement strategy.

Irvine, California, United States

Oversaw company-wide projects, leading a team of 5 project managers and coordinators to meet strategic objectives and deadlines. Steered diverse portfolio, including technology implementations, product launches, and process improvements. Coordinated across sales, marketing, IT, and operations. Developed and maintained agile methodologies, executing project and data governance frameworks. Monitored project expenses, offered planning insights to senior leadership, and tracked continuous improvement KPIs. • Improved project completion rates 25% by structuring and executing high-priority programs. • Realized 8 process improvements, boosting project effectiveness 20% by synthesizing stakeholder feedback.

Irvine, California, United States

Led and developed a high-performing team to enhance customer satisfaction, retention, and growth. Spearheaded customer experience initiatives effective payment solutions use. Partnered with sales, marketing, and product teams to align client success strategies with business goals. Analyzed customer feedback and engagement metrics to drive improvements.• Drove 15% increase in product feature utilization by collaborating cross-functionally and integrating feedback from 100+ customer interactions monthly into product roadmaps.• Supported 200% customer base increase through customer success team expansion from 2 to 10 members in 6 months.• Improved customer satisfaction 30% and reduced churn rate 25% in 1-year by setting KPIs.• Cut customer onboarding time 40%, enhancing overall experience and time-to-value by engineering standard operating procedures (SOPs).• Boosted product adoption 20% by forming a customer advisory council consisting of 15 key clients and facilitating 50+ usability tests that generated actionable insights.• Resolved 90% of escalated customer issues within 24 hours and maintained 95%+ customer satisfaction score during tenure through proactive risk identification/mitigation.

Irvine, Ca

Directed creative teams in developing email marketing campaigns for client acquisition/retention. Collaborated with marketing and sales teams on project requirements and facilitated discovery meetings. Created project scopes/timelines and delivered progress report presentations for stakeholders. Tracked campaign performance and project status, adjusting projects to goals as needed.• Drove 500% clientele growth in 2 years by building client onboarding program with incentive campaigns and strategic touchpoint cadence for success management team.• Onboarded 700+ clients, conducting virtual training sessions and quarterly business reviews.Educated clients on strategies/tactics for growing their businesses and leveraging PatientFI platform to increase revenue.

Irvine, Ca

SaaS solution supporting home design and renovation professionals.Orchestrated portfolio of 500+ marketing accounts on Houzz platform, using Salesforce.• Developed book of business generating $4M in annual spend, consistently exceeding renewal rate and add-on goals averaging 104% to target.

Irvine, California, United States

Communication and Relationship Management• Developed meaningful relationships and effectively communicated a clear vision for our goals and objectives. Collaborated cross-functionally with partners across the country to execute on appraisal servicing initiatives and exceed clients' expectations.• Demonstrated strong leadership skills by guiding and motivating team members to achieve success and deliver results.Critical Thinking and Problem Solving• Demonstrated strong critical thinking skills by objectively analyzing complex problems and establishing proactive plans to deliver results on time and within budget. Implemented process enhancements to improve appraisal coordination and resolve customer service escalations.Overall, my experience in the appraisal servicing industry has allowed me to develop strong communication, critical thinking, and leadership skills. I am able to build relationships, communicate effectively, analyze and solve complex problems, and lead teams to success in a fast-paced environment.

Irvine, Ca

Appraisal Coordinator• Managed a pipeline of residential appraisal orders from vendors located across the country. Responsible for selecting vendors, negotiating contracts, controlling costs, reducing vendor-related risks, and ensuring timely service delivery.• Demonstrated expertise in vendor management, including the ability to identify and evaluate potential vendors, negotiate favorable terms, and manage vendor relationships to ensure the successful completion of appraisal orders.As an Appraisal Coordinator, I have developed strong skills in vendor management, contract negotiation, and risk mitigation. I am able to manage a large and geographically distributed portfolio of vendors and orders, ensuring that all appraisals are completed on time and within budget. My expertise in vendor management is an asset to any organization that relies on vendors to support its operations.

Elgin, Il

Financial Services Sales and Coordination• Sold and coordinated a range of financial products and services, including payment processing and operations, and risk (fraud) mitigation.• Demonstrated strong problem-solving skills and exceeded key performance indicators (KPIs) while consistently providing high-quality customer support.Underwriting• Conducted end-to-end consumer loan processing, including independently underwriting and decisioning loans.• Demonstrated expertise in underwriting processes and an ability to make independent decisions based on a thorough analysis of loan applications.Overall, my experience in the financial services industry has allowed me to develop a strong skill set in sales, coordination, and underwriting. I am able to effectively manage challenging situations, exceed performance targets, and provide excellent customer support.