Albert Cabello Serrano Email & Phone Number

Using insights from big data, Machine learning & AI to drive digital transformation for IT organizations • Led the development of an Azure service, Desktop Analytics, that combines analytics and AI intelligence to help commercial customers keeping the OS secure, up-to-date and performing reliably, growing the service from zero to 20M monthly active devices (MAD) in 18 months. • Led Endpoint analytics, a Digital Employee Experience Management (DEM) solution that gathers and analyzes… Show more Using insights from big data, Machine learning & AI to drive digital transformation for IT organizations • Led the development of an Azure service, Desktop Analytics, that combines analytics and AI intelligence to help commercial customers keeping the OS secure, up-to-date and performing reliably, growing the service from zero to 20M monthly active devices (MAD) in 18 months. • Led Endpoint analytics, a Digital Employee Experience Management (DEM) solution that gathers and analyzes data on everything impacting end-user experience and business productivity, growing the service zero to 20M active devices in under 12 months.• Help shape company-wide policies for services that produce insights from combining data sources from multiple products with different compliance commitments.• Lead PM for the processor option for Windows diagnostic data that enables organizations assuming the role of controllers under GDPR Show less

Using big data to transform how Microsoft and the developer community understands Windows ecosystem application health• Lead 20+ person v-team across 3 business groups to deliver windows desktop applications health analytics to developers via the Microsoft Development center (https://dev.windows.com)• Delivered data products and interactive environments to democratize analysis of Windows ecosystem data in order to stablish a data-driven culture and accelerate internal data science… Show more Using big data to transform how Microsoft and the developer community understands Windows ecosystem application health• Lead 20+ person v-team across 3 business groups to deliver windows desktop applications health analytics to developers via the Microsoft Development center (https://dev.windows.com)• Delivered data products and interactive environments to democratize analysis of Windows ecosystem data in order to stablish a data-driven culture and accelerate internal data science efforts.• Coordinated implementation of General Data Protection Regulation (GDPR) practices across 10+ Windows engineering teams Show less

Redmond, Usa

Delivering connected experiences across the Visual Studio family of products in use by 12M developers.• Co-Published MS# 359017.01 patent: Dynamically Optimizing User Engagement to individually tailor software learning experiences to each user• Lead 20+ person v-team that provided the platform level support for identity using Azure Active Directory, online licensing, roaming in Visual Studio that resulted in online conversion for 40% of the existing clients in 6 months.• Built… Show more Delivering connected experiences across the Visual Studio family of products in use by 12M developers.• Co-Published MS# 359017.01 patent: Dynamically Optimizing User Engagement to individually tailor software learning experiences to each user• Lead 20+ person v-team that provided the platform level support for identity using Azure Active Directory, online licensing, roaming in Visual Studio that resulted in online conversion for 40% of the existing clients in 6 months.• Built and optimized onboarding experiences for emerging service, growth hacking adoption from 160k to 2.2M active users in under 18 months• Coordinated 10+ engineering teams experimentation efforts to optimize conversion rate resulting on 40% increase in returning users and 2x active users YoY Show less

Redmond, Usa

Improving quality of Microsoft documentation used by over 25mm developers • Implementing Darwin Information Typing Architecture (DITA) publishing processes to streamline content creation process, to increase publishing agility and customer satisfaction with MSDN library documentation• Designed and piloted process for delivering non-business critical developer guidance through external vendors

Redmond, Usa

Developing automated self-help and of technical support technologies reaching over 1.5B windows customers• Gold Star award (2008) and High Potential Employee (2009-2011)• Implemented processes to automate technical support solutions in kb articles for direct use by customers. Oversaw the release of 600+ solutions in 38 languages, used by 250+ mm customers, with a 75% solve rate• Designed and built system to automate remote diagnostic collection and log analysis from customer… Show more Developing automated self-help and of technical support technologies reaching over 1.5B windows customers• Gold Star award (2008) and High Potential Employee (2009-2011)• Implemented processes to automate technical support solutions in kb articles for direct use by customers. Oversaw the release of 600+ solutions in 38 languages, used by 250+ mm customers, with a 75% solve rate• Designed and built system to automate remote diagnostic collection and log analysis from customer devices, reducing Mean Time to Resolution (MTTR) by 10%• Lead standardize of diagnostics processes across 5+ product lines and customer segments, resulting in $22M in support costs savings Show less

Barcelona, Spain

Responsible for the in-country adaptation and functionality for Windows releases• Engineering Excellence Award: Increased Windows coverage to 100+ languages through distributed and scalable model for software localization with local partnerships • Partnered with multinational OEMs and local system builders to implement and deploy market-specific Windows SKUs that increased local customer satisfaction• Lead cross-functional team of 15+ across government institutions, vendors and… Show more Responsible for the in-country adaptation and functionality for Windows releases• Engineering Excellence Award: Increased Windows coverage to 100+ languages through distributed and scalable model for software localization with local partnerships • Partnered with multinational OEMs and local system builders to implement and deploy market-specific Windows SKUs that increased local customer satisfaction• Lead cross-functional team of 15+ across government institutions, vendors and Product Unit to deliver regional handwriting recognizer for Tablet PC, unlocking business deals in the education sector for $7M/year • Built initial prototype/minimum viable product to expand Windows Media Center Edition into 13 new markets through local Market Packs• Conceived proof of concept of Windows tailored for low spec’d devices in emerging markets which became Windows Starter edition SKU Show less

Barcelona

• Authored 9 technical books and contributed cover page articles in 30+ monthly issues for top spanish tech publication by subscriber volume.