Client 1:Led a technical team in migrating over 5 fully serialized healthcare clients from Manhattan 2006 toSofteon WMS, reducing configuration errors by 20% and achieving zero major production issuespost-migration.Led the pilot full serialization migration with no major issues once in Production.Configured the system, developed test plans and executed test scripts to ensure all normal operationsremained unaffected.Guided the system through DEV, QA, UAT, and PROD testing cycles, ensuring smooth functionality inproduction environments.Utilized cross functional communication between operations, development and migration teamsDeveloped a tool that streamlined picking configuration, reducing configuration time by 70% andeliminating errors.Provided hypercare support once a client was taken live and in production.Created training materials and SOPs to assist team members in serialization flow, EPCIS data creation,and incident resolution.Client 2:Created guides to help operations teams in configuring the system without causing disruptions or delaysto daily warehouse activity.Monitored and resolved all level incidents within Manhattan WMOS, ensuring consistent on-time product delivery for clients.Helped develop solutions and training for common issues seen while client was using Manhattan WMOSsystem.Created SOPs for common issues seen that required technical assistance to complete.

Designed numerous custom modifications for Manhattan Associates software which enhanced clientworkflows.Drove go-live projects for major system upgrades, ensuring seamless transitions from older Manhattanversions to the latest WMOS versions.Acquired deep functional expertise in Manhattan WMOS (2015–2019) and exposure to Manhattan Activesolutions.Provided Level 2/3 troubleshooting support, resolving critical and low level issues.Built and sustained strong client relationships.Provided support for a leading supply chain 3PL with accounts in the retail and healthcare sectors.Provided support for a leading home improvement company who required many modifications to thesystem to satisfy business requirements.Provided support for a leading discount retailer and led efforts in their system upgrades.

Used R and Excel to analyze large datasets, identifying trends and creating statistical models for cityinitiatives.Produced reports for community and council meetings and contributed to citywide data governanceefforts.Led a team in data collection activities and developed an app that improved the efficiency of internalprocesses by 30%.Member of the Open Data Governance Board for the City of Birmingham.