Results Driven Sr. Business Analyst with the proven ability to amplify project success by bridging the gap between business and technical solutions thru business goal alignment and effective stakeholder communication and management. Outstanding Communication, Problem-solving and facilitation skills. Expertise in all aspects of business analysis in an agile environment; Guidewire’s P&C Insurance solutions and DBMS coding languages (Java, Python, SQL Server, etc.) PMP certified, BA in Mathematics Rutgers.

Is responsible for gathering requirements, developing workflow and system specifications, and execution of project tasks required to deliver IT solutions in support of applications within a fast-moving, highly collaborative Agile framework. The candidate will be able to integrate, lead and support both internal and external consumers throughout the lifetime of application & system integrations.Specific Responsibilities Include:Requirements gathering from the business users and well as developing system specifications for projects, enhancements and bug/issues.Work directly with various levels of business users (executive, managers, and processing personnel) to document requirements, create visual diagrams, review specifications, obtain approval, support UAT and post-production roll-out.Develop business and technical requirement documents as well as technical specifications Supporting quality assurance and user acceptance testing.Drive solutions via system modifications and/or workflow to implement new processes (automation, regulatory, etc.).Deliver UI design, API specification, API payloads and technical support documentation with business rules if anyCollaborate with internal application owners for API Integration, UAT testing and user manuals, demonstrate capabilities to stakeholders and support post production releaseWork with business to prioritize stories and defects. Also work with developers to ensure specifications are understood, followed, and implemented properly.Debugging of defects through analysis of logs and querying databases.Tracking issues through JIRA and maintaining regular updates to sprint progress.

-Partner with Business, Development and vendor resources to define and document goals, processes and practices to provide input to solution requirements. -Facilitate requirements definition and Business Process improvement sessions during vendor definition and requirements definition.-Prepare Functional Requirements Specification (Use Cases), business rules & identify user interface requirements.-Provide inputs on requirements definition and Business Process improvement sessions.-Directs activities during requirements gathering, design and test phase using agile methodology with daily Scrum meetings for user acceptance criteria.-Participate in requirements workshops with Business SMEs and end users to develop business process models, Functional Requirements Specification (Use Cases), business rules & identify user interface requirements works with project architects, development leads & user interface designers to translate requirements to design works with testing team to test the solution. -Design, Develop and Implement overall Test Strategy for QA, Functional and UAT Test Scenarios.-Creates risk mitigation plans for conversion, execute mitigation plans or back out plans when necessary.

• Member of a small team of 10 responsible for onboarding thousands of Wells Fargo applications• Quality assessments for Wells Fargo Applications• SDLC process for all Wells Fargo Applicationso Kickoff, sunrise, prod, decommission process, sunset• Collaborate with Wells Fargo Business Application owners and Application Vendors to properly assess and qualify current and new applications to Onboard to Wells Fargo network• Analyze user list and file format for uploading to IAM system.• Determine IAM solution that will allow software to integrate and successfully onboardo (SAML, SSO, FTS for authentication & authorization for applications that weren’t able to integrate with API)• Lead and drive conference calls to assist Business owners and vendors the next steps in integrating applications • Create, determine, and Identify roles and entitlements for user accounts• Validate data received from Vendor to ensure compliance is being met, also ensures proper authentication and authorization of access• Determine SOWs for applications where vendors needed to make changes for successful integration

Provide Business Requirements, Production and QA Test Support to our Business users and technical staff.

Kemper Insurance, Jacksonville, Fl September 2016 – December 2016Kemper/CapGemini K2 Transformation Project • Sr. Business Analyst P&C Insurance Domain with Guidewire Policy Center and Partners with Business to define and document goals, processes and practices to provide input to solution requirements, Business Process Improvement, Coordinates activities related to translating business needs to system functional requirements for Personal Lines . • Facilitates requirements definition and Business Process improvement sessions during Focus Group and Rapid Development Workshops (RDW).• Guidewire Policy Center Functional Requirements Specification (Use Cases), business rules & identify user interface requirements, API integration and web service requirements, Business Rules and Validation

• Sr. Business Analyst P&C Insurance Domain Partners with Business to define and document goals, processes and practices to provide input to solution requirements, Business Process Improvement, Coordinates activities related to translating business needs to system functional requirements for Umbrella Personal Lines in an Agile implementation. • Facilitates requirements definition and Business Process improvement sessions • Directs activities related to solution requirements definition during requirements, design and test phase using Agile methodology with daily Scrum meetings for user acceptance criteria• Ensures the integrity of the Business Process Design and translates the business process design into solution requirements and API systems integration• Functional Requirements Specification (Use Cases), business rules & identify user interface requirements, API integration and web service requirements, Business Rules and Validation

TCS/Nationwide CLT Project, Harleysville, Pa Sr. Business Analyst P&C Insurance Domain • Partners with Business to define and document goals, improve processes and practices that provide input to solution requirements • Coordinates activities related to translating business needs to system functional requirements for Commercial Lines Transformation in an Agile implementation • Facilitates requirements definition sessions during transformation project from Nationwide Access Express to Guidewire Policy Center Directs activities related to solution requirements definition during requirements, design and test phase using Agile methodology with daily Scrum meetings • Ensures the integrity of the Business Process Design and translates the business process design into solution requirements • Works with user interface designers to drive consistency in design and approach for meeting all solution requirements • Directs Quality Assurance efforts for requirements subject area work products Facilitates requirements workshops Interfaces with Business SMEs and end users to develop business process models, Functional Requirements Specification (Use Cases), business rules & identify user interface requirements Works with project architects, development leads & user interface designers to translate requirements to design Works with testing team to test the solution • Creates risk mitigation plans for conversion Executes mitigation plans or back out plans when necessary

• TCS/AIG Property/Casualty, Jersey City/Parsippany, NJ Sr. Business Analyst/Project Team Lead P&C Insurance Domain• Responsible for implementing web functionality available to Employers/Employees/Producers as well as reports available to our customers and overall test function for Latin American Admin Platform using Agile methodologies and regular Scrum meetings• Design, Develop and Implement Project Plan for Admin. System Transition from HPS to Mphasis for AIG Group Insurance Platform and Test Approach and Strategy for Latin America System using Agile methodologies and regular Scrum meetings.• Gather Requirements and implement BRD for Web Services and APIs in Online Service Workstream and policy Admin system for Latin America• Develop User Stories, Use Cases and test plans to drive development of web services and APIs for Online Services, Policy Admin System and Virtual Administrator• Implement Defect tracking and change request process and procedures• Manage, monitor and implement application certification process and packaging for OS upgrade to Windows7, Citrix XenApp6.5 and Citrix XenDesktop environments• Monitor, Support and Direct Onshore and Offshore Developers, QA Testers and BA’s• Design, Develop and Implement overall Test Strategy for QA, Functional and UAT Test Scenarios• Coordinates testing activities, incidents, issues, and risks with the client and Project Manager• Ensures that the Change, Issue, and Incident Management Procedures are followed• Reviews and validates reported incidents, raises issues, change requests, and items for clarification• Coordinates reported incidents with the Team Leads and Development Team Leads• Reviews the Test Execution Results and implement Remediation with Development Team• Reviews the Test Summary Reports and obtain sign-off• Compiles all test deliverables and maintains the testing repository• Conducts Entry and Exit Criteria review, Peer Review and system validation

• Orchestrate and plan test case creation, produce documentation, generate Business Requirements Documents and create functional requirements.• Lead efforts to gather requirements, data analysis, design and implement test plans.• Manage and direct test group and provide managerial support for project manager and group VP.

Reporting to the Director in the Commercial Line of Business sector supporting ongoing application enhancements, maintenance, production support and other projects as assigned for several strategic and legacy systems. Responsibilities are a mix of business analysis and project management as required and to meet corporate business objectives.Partner with business and vendor teams to define approach for technical solutions, document functional requirements based on the analysis of line of business needs, objectives and existing systems infrastructure Work closely with vendor teams and UAT team to ensure requirements and functional designs are translated accurately into working technical designs and that test plans and scripts serve customer needs Creates and manages to project management plans

-Independently manage specific projects for GBO which were funded for FY’12. -Maintain project plan, meet project deadlines and complete deliverables within allotted timeframes. -For assigned projects, liaise with teams to ensure business needs, communications, training and support are consistent with policy and appropriately coordinated and communicated to key stakeholders and constituents of the risk processes. -Work with internal clients and in tandem with the GBO Operations Team and Global ITS and oversee implementation of process and system changes. -Provide overall direction and related content for documentation, communications, training and deployment tracks for new initiatives and related projects for assigned enhancements. -As needed to complete assigned projects, manage the relationship between GBO and key stakeholders (internal clients) including but not limited to Global Risk Management Partners, Member Firm Risk Management Partners, their departments, Lead Engagement Partners and Engagement teams. -Work with internal clients to define business needs, process & policy, and manage expectations.-Prepare materials and reports to advisory group(s) leadership, and stakeholders.

-- Produce clear, detailed and specific scope statements providing guidance and constraints that IT Governance enables the creation of technical and functional specifications to guide the programming and development staff-- Develop and implement clear, traceable Requirements thru Questionnaires, Workshops, surveys, SME business process descriptions and Use Case analysis-- Develop Business and Work flow analysis for multiple divergent stakeholder groups-- Establish technical vision based on successful collaboration with SME’s, developers, architect and business stakeholders-- Provide detailed gap analysis, develop cost estimates, generate business impact analysis and provide high level risk analysis-- Design, Develop and Implement Detailed Project Plan while adhering to IT Compliance and Privacy guidelines that drive and challenge stakeholders in the plan’s implementation-- Implement Detailed Communication Plan recognizing the needs and expectations of internal and external client groups and stakeholders-- Document current and future system architecture, system interfaces, functional requirements and non-functional requirements-- Conduct detailed Risk Analysis for overall project goals and objectives

Client Company: New Jersey AOC, Trial Court Services•Analize business processes and procedures. Document stakeholder needs•Develop application requirements, documentation of requirements,and review of requirements with technical, business practice, and end user representatives.•Prepare software testing documentation (including test scripts and test plans), test software (including organizing and facilitating User Acceptance Testing (UAT)), manage software defect reporting and coordinate with ITO regarding defect corrections•Prepare user manuals and other training media.•Train end users (including write user manuals and other training materials, develop lesson plans, teach applications)•On site support of end users during project implementation.

Participates in cross-functional teams focused on the delivery of new or existing projects Responsible for coordinating the delivery of professional services to customers Ensures the ongoing process/system capability associated with projects and manages any changes to meet or exceed the expectations established in project designs Co-ordinates work activities with the Global Delivery Network Team Responsible for transitioning the client from implementation to the on- going team Performs all other duties as assigned Experience in plan administration Experience in health and welfare Strong analytical ability SQL and/or mainframe skills Excellent verbal and written communication skills Project management skills including the ability to manage multiple projects and adhere to deadlines

Business AnalystClient/Company: ETS Project: MMF Transformation Project Duration: Jan. 2009 - March 2009Mainframe Programmer/Analyst responsible for knowledge transfer as recipient during Accenture Cosourcing of applications within the Managed Maintenance Transformation project. Responsible to learn specified applications and their respective implementations within the ETS framework. Tasks to include full SDLC activities for mainframe based applications within the ETS environment. Client/Company: Accenture Project: Supply and Buy Side BD Project Duration: Nov. 2008 - Dec. 2008Participated in researching and making initial contact with potential CMSG clients based on market data and potential for systems development work our unit could provide Client/Company: Accenture Project: Options Symbology Project Duration: Sept. 2008 - Nov. 2008 Developed proposal for presentation to upper management that would address critical business need. The way in which Options Contracts will be processed has undergone a significant modification that will have vast impacts on the future processing means, reconciliation and overall system throughput. Our proposal spoke specifically to the need for our business unit to be in position to address the significant opportunity that exists for process modification and further significant work relative to future system implementation. Client/Company: Accenture Project: Internal Starter Project Duration: July 2008 - Sept. 2008 Provided full implementation plan for Business Analyst Starter project where functional specification and detailed client interactions were created and evaluated by numerous team members participating as client, mentor and supervisor. Every attempt was made to simulate the conditions and interactions normally involved in client meetings and evaluations.

Detail oriented professional with more than 10 years in the Information Technology industry. Extensive experience writing specifications, gathering requirements, developing, documenting, testing and implementing various business technology solutions. Diverse experience in requirements solicitation/gathering, design, use case development, preparing specifications, test plan creation, report generation, support, teaching and implementation of systems in both PC and mainframe based environments through complete Software Development Life Cycle. Report design, creation and implementation thru Oracle, DB2, FOCUS, ACCESS and SQL Server databases. Excellent analytical and communication skills, complex problem solving and strong leadership qualities. Outstanding ability to plan, organize and motivate for precise and timely execution.

 Lead Tester/Trainer, Retirement Services - Assist and teach actuarial users in implementing Operation Grand Slam platform (VB6 and VB.Net), which automates and consolidates manual calculations for lettered actuaries, associate actuaries and practitioners. Test, Verify and Validate system functionality. Design and implement test plans. Recommend design options and project direction. Provide ongoing user support regarding technical questions and workarounds in current environmentTechnical Environment: Windows, mainframe, VB6, VB.Net, SQL Server

• Programmer Analyst, Interface/Reporting Group – Chubb Personal Insurance. Projects mainly centered around electronic reporting applications built in Webfocus Development, Test and Production. environment(s). Developing and implementing series of Signature client, QOB and Churn applications. Coded, Tested and implemented numerous Webfocus applications based on user specifications. Support and enhance Daily Interfacing systems CLUE, MVR, VIN and Quarterly Florida Wind/Hail Underwriting Association reporting application• Used ACCESS and EXCEL in data storage, manipulation and report generation• Systems include HTML, FOCUS, Webfocus and Javascript creation and modification..Technical Environment: Windows, AIX, Webfocus, Focus, DB2, IMS, IBM mainframe

Provided ongoing support to systems providing reporting of sales and forecasting of asset allocation. Additionally supported and maintained systems for commissions payment to registered representatives selling Metlife variable annuity products. • Programmer Analyst, Individual Business – Annuities Division. Performed program enhancements & maintenance, analysis & trouble-shooting for Production problems, and System correction resulting in enhanced system function. Designed test plans, executed and documented both System testing and parallel Regression testing to demonstrate to the users that the application met performance and functional specification while exceeding management expectations. Created reports, and performed research & data analysis for Business users achieving 30% savings. Assisted Business with the corrective/recovery efforts to resolve problems reported by the user group and designed/implemented procedures.

Project work included development of Actuarial database for use in implementing OLAP reporting. Production responsibilities included the generation of 15-20 weekly, quarterly, and monthly reports that provided input to property and casualty lines of business and accessed pricing concerns. Additionally, provided ongoing technical support to user community regarding numerous programming and technical issues.• Applications Programmer- Increased accuracy of daily, monthly and quarterly reports with Easytrieve and Cobol. Created relational databases vital to actuarial and industry mandated exhibits. Supported over 50 users in financial group for compliance, increasing accuracy and system support to improve decisions.Technical Environment: Windows, Cobol, Easytrieve, Easytrieve Plus, TM1