Chief Executive Officer
Current-Managed all strategic direction in an extremely dynamic, declining business enviroment, which required significant fundamental analysis of current and future state of the mortgage industry -Developed a horizontal business strategy and successfully launched three business divisions: loss mitigation, real estate, and mortgage-Inspired sales team to provide a transformational customer experience focused on customer lifetime value assessment resulting in 93% customer satisfaction rating based off of post-closing surveys-Developed and implemented effective business plans to maximaze identified opportunity and achieve performance goals, which has resulted in an 18% year-over-year sales increase-Created a brand of service and comapny image built on a foundation of integrity known for keeping clietns goals and objectives at the forefront of the relationship supported by an established word-of-mouth, referral based brokerage-Oversee the front-end and back-end of the business, which includes sales staff, processing staff, bookkepping and compliance -Created and designed internal controls inside the company's loan origination software, Calyx Point, through the utilization of business rules built into the software based on user permissions and workflows through created logic -Closed all types of mortgage loans, which include: first-time buyer programs, first trust deeds, second trust deeds, government loans, Fannie Mae loans, commerical loans, VA loans and manufactured home loans
