-Managed all strategic direction in an extremely dynamic, declining business enviroment, which required significant fundamental analysis of current and future state of the mortgage industry -Developed a horizontal business strategy and successfully launched three business divisions: loss mitigation, real estate, and mortgage-Inspired sales team to provide a transformational customer experience focused on customer lifetime value assessment resulting in 93% customer satisfaction rating based off of post-closing surveys-Developed and implemented effective business plans to maximaze identified opportunity and achieve performance goals, which has resulted in an 18% year-over-year sales increase-Created a brand of service and comapny image built on a foundation of integrity known for keeping clietns goals and objectives at the forefront of the relationship supported by an established word-of-mouth, referral based brokerage-Oversee the front-end and back-end of the business, which includes sales staff, processing staff, bookkepping and compliance -Created and designed internal controls inside the company's loan origination software, Calyx Point, through the utilization of business rules built into the software based on user permissions and workflows through created logic -Closed all types of mortgage loans, which include: first-time buyer programs, first trust deeds, second trust deeds, government loans, Fannie Mae loans, commerical loans, VA loans and manufactured home loans

-Develop all strategic direction utilizing fundamental and trend analysis of current and future state of the mortgage industry-Create, oversee and monitor compliance, particularly state licensing, ensuring the company is operating within the regulations governing the mortgage industry-Maintain and program the company's loan origination software (LOS) and customer relationship management software (CRM)-Create operational workflows that results in a streamline process of moving a file from sales to processing and through closing -Partipcate in the month-end close out process with accountant and provide analysis of performance including recommendations for action items needed to improve results-Establish the company's hiring process and work directly with human resources staff on the deveopment of job description for each posiiton -Create annual budget and year-end planning memoralizing upcoming years strategic initiatives

-Responsible for creating the annual operating budget including a cash budget and sensitivity analysis -Performed final due diligence review of all financial and accounting matters-Managed financially complex corporate structure-Participated in the strategic planning of the company-Lead the cross-functional implementation of enterprise resource planning software, Financial Force-Standardized and optimized the billing process in the accounting department through the utilization of Financial Force significantly improving efficiency

-Responsible for the associations budget and financial related duties-Beta Gamma Sigma International Honor Society

I served on the Board of Directors for my local Real Estate Association as a Director. I previously served on the Budget and Finance Committee for the previous 3 years so my responsibilities as a Director primarily pertained to the finance and budgetary duties.

I taught Real Estate Market Analysis as part of the Hoag Center for Real Estate and Finance.