Aleo Prime is a turnkey, vendor-neutral energy solutions provider that helps our clients capture real-time energy savings. As a Consulting Specialist, I help clients navigate the challenging and ever-changing world of energy efficient upgrade implementation.

Communications AnalystinContactSeptember 2016 – Present Salt lake cityPassionately Transforming Contact Centers into Exceptionally Profitable, High Performance Operations.inContact is the global leader in cloud/virtual software solutions that support contact center activities such as customer service, order taking, outbound sales, help desk, tech support, reservations, collections, appointment scheduling, etc. Additionally, our workforce management and optimization tools will dramatically improve your agent scheduling, quality management, and training.inContact's software tools include ACD, IVR, Dialer, WFM, WFO, and Customer Feedback Surveys. Over 150,000 agents are using our technology globally with amazing results.Moving to our cloud solutions results in an Improved Customer Experience, Increased Agent Productivity, Greater Income Generation, and Reduced Costs.• Scalable and Secure Solutions for Small, Medium, Enterprise, BPO/Outsourcing Businesses.• Universal ACD for Multi-Channel Communications.• Inbound/Outbound Blending.• Skills-Based Routing.• Virtual Hold with Automatic Call Back.• Agent Self-Management Dashboards.• At-Home/Remote Agents.• Easily Design and Change Call Flows and Scripts On-The-Fly with Simple Interface Tools.• Smooth, Tight Integrations with CRM, ERP, EHR, Ticketing, and other Business Applications.• Built-in Business Continuity and Disaster Recovery.• Software Maintenance and Upgrades at No Additional Charge.• Monthly Subscription Model Eliminates Costly Capital Investments.• Industry’s Best Guaranteed Service Level Agreement of 99.99%.Why move from on-premise to cloud contact center technology? Here's the clear and simple answer... watch this 2.5 minute video at http://www.incontact.com/scribe to discover why the industry norm IS migration from premise to "the Cloud."​For further details feel free to contact me:p: 801.715.5425 | e. albert.kelley@incontact.com | w. http://www.incontact.com/