Digital ServicesWe specialize in: • Executive Virtual Assistant Placement• Branding• Content Creation• Digital Marketing• Creative Direction

• Led a regional team of 26 across California• Managed strategy and operations for data, compliance, and financial services departments• Developed first-time managers to increase their respective teams’ scope and efficiency• Liaised with national leaders to develop new streams of revenue and consolidate workflows• Redesigned training & development programs around new financial systems & technology• Developed, launched and marketed new revenue generating programs

• Scaled team from 15 to 44 associates across Northern California• Collaborated with regional and national leaders to develop and measure OCRs & KPIs • Leveraged data to calibrate regional execution strategy, aligned with the business' objectives

• Screened, interviewed, hired and trained 15 additional team members• Managed team of associates across San Francisco• Led onboarding implementations with key accounts including M&A• Developed personalized tech stack to advance scalable solutions to amplify agent marketing

• Launched flagship office in Northern California as the first Customer Experience hire• Onboarded the first 100+ customers, establishing a highly collaborative relationship , maintaining a 99% retention rate• Liaised with cross-functional leaders within Sales, Marketing, Finance, Compliance, IT to grow the market• Developed regional & national onboarding best practices, including the design of onboarding collateral and customer journey• Shaped customer marketing and brand strategy to align with organizational standards

Co-Founder of one of the first CA licensed cultivation and wellness brands championing the healing qualities of plant medicine.

Onboarding, Implementation, Account Management, Retention• Served as a trusted marketing advisor to small business and enterprise e-commerce brands • Customized implementation strategy and design for marketing and referral campaigns• Reviewed online web store and marketing optimization • Increased ROI on virtual marketing campaigns

Mid Market/Enterprise • Partnered with sales executives and account managers focused on growing our top accounts• Facilitated large group trainings both virtually and in person• Provided customer support to enterprise clients Key Accounts• Dedicated success specialist to a growth focused sales team• Facilitated 1 on 1 and group trainings• Liaised with marketing to develop new training copy and design to demonstrate new and specialized product featuresOnboarding Team• Facilitated 1 on 1 training with new users• Collaborated with account managers to execute on implementation for new paid accounts• Partnered with marketing to design and customize training collateral

• Secured internship after obtaining Master's degree• Managed lead generation & curated data for sales organization• Collaborated with creatives and developers to facilitate campaigns• Assisted with onsite production