Albert Grace Kumar Email & Phone Number

Chennai, Tamil Nadu, India

AWS Migration Project: ● Effectively guided a team in orchestrating the transition of on-premises virtual machines to AWS infrastructure, propelling heightened efficiency, cost-effectiveness, and scalability.● Worked closely alongside technical team members to devise and enact comprehensive migration strategies, harnessing the potential of AWS Migration Hub, AWS Server Migration Service, and AWS Application Discovery Service.● Masterfully supervised project timelines and financial allocations, ensuring punctual delivery and optimal, budget-friendly resolutions.● Promoted seamless communication and collaboration amid technical and non-technical stakeholders, fostering mutual comprehension of project objectives and advancement.NOC Support Project:● Championed a team entrusted with dispensing indispensable aid to the network operations center (NOC), safeguarding peak availability and reliability of the IT framework.● Maintained an impeccable record, consistently attaining 100% SLA compliance through vigilant monitoring and swift responsiveness to system alerts and incidents, employing tools like Prometheus, Grafana, Datadog, SolarWinds, and Nagios.● Nurtured cooperation with cross-functional groups to pinpoint and effectuate solutions designed to elevate the overall stability and performance of the IT setup.IT Support Project● Adroitly supervised IT support services, and dispensed rapid and effective technical aid to end users.● Affirmed a flawless 100% delivery rate for help desk appeals, proficiently resolving hardware, software, and network connectivity quandaries.● Collaborated closely with technical squads to recognize and actualize solutions intended to amplify the global effectiveness of IT support services.Specialties: Agile Project Management, NOC Support, Training & Development, Data Migration, Production Support, Problem- Solving, Product Management, Strategic Planning, Production Planning, Team Management & Leadership

Velachery, Tamil Nadu, India

AWS Data Migration Project: Team 30● Steered the production support squad with finesse, upholding the application's peak availability and reliability.● Architected and enacted monitoring and alerting strategies using tools like Prometheus and Datadog, concurrently overseeing the team's adherence to these approaches.● Managed Linux infrastructure, cloud platforms, and Continuous Integration and Continuous Deployment pipelines, leveraging tools such as Ansible, Jenkins, and GitHub.Site Reliability Engineer Production Support Project: Team 25● Identified pain points through Customer Satisfaction Surveys, enacted action plans, and addressed customer feedback/comments across all projects.● Exercised oversight and evaluation of project and deliverable statuses, scope, costs, and schedules, steering the team towards the accomplishment of project objectives.

Chennai, Velachery

Media Research and Analytics Project: Team 120+• Conduct comprehensive end-to-end project planning, crafting a detailed roadmap of essential project milestones. • Identify customer pain points through Customer Satisfaction Surveys, implement action plans, and address customer feedback/comments for all projects. • Oversight and evaluation of project and deliverable status, scope, cost, and schedule, providing guidance to the team towards project objectives.

Chennai Area, India

Media Research and Analytics Project: Team 60● Journeyed extensively on-site (within the United States) to launch initiatives, fathom client requisites, and formulate project roadmaps.

Velachery, Tamil Nadu, India

Media Research and Analytics Trainer● Effectively trained over 200 fresh team members entrusted with client data processing responsibilities.

● Discern training prerequisites by analyzing sales and service interactions, evaluating technical service, and reviewing customer experience feedback, all while engaging with managerial inputs.● Achieved success in training over 500 new staff in technical support roles.

B.Com, Commerce

Diploma, Mechanical Engineering

1St-12Th, Science & Maths