I am an experienced strategist with over 15 years of solid experience in Business Process Operations, as well as more than 3 years as a Delivery Manager/Project Manager in the IT industry. I possess a wide range of skills in Agile Project Management, NOC Support, Training & Development, Data Migration, Production Support, Problem-Solving, Product Management, Leadership.★ Mastering delivery management is like conducting a symphony of logistics, where each note of planning and execution harmonizes to create customer satisfaction➤ WHERE CAN I ADD VALUE● Proven Delivery Manager with a rich history of steering intricate projects within Agile Project Management, ensuring triumph across various clients and sectors.● Proficiently delivering top-notch IT support, encompassing NOC Support and Production Support, upholding unblemished service delivery and client contentment.● Excellence in orchestrating cross-functional squads, fostering collaboration between technical & non-technical stakeholders and ensuring prompt project delivery and economical resolutions.● Dedicated to ongoing process enhancement, propelling client contentment and corporate objectives by adhering to project timelines & financial plans.● Familiar with managing cloud infrastructure and assisting with data migration tasks, using cloud solutions to support business needs & growth.➤ Key Achievements ● Spearheaded a unit in transferring on-premises virtual machines to AWS infrastructure, yielding enhanced effectiveness, financial economy, and expandability.● Guided a team responsible for vital reinforcement to the network operations center (NOC), guaranteeing robust availability and dependability of the IT framework.● Planned and implemented a comprehensive training program for over 500 employees, focusing on technical support responsibilities.● Steered a multi-talented collective of 30 individuals to efficaciously migrate data from on-premises servers to AWS, culminating in amplified efficiency and financial savings.● Oversaw a crew of 25 experts supporting Linux infrastructure, cloud platforms, and Continuous Integration and Continuous Deployment pipelines, employing tools such as Ansible, Jenkins & GitHub.● Successfully trained over 500 new staff members in technical support positions● Efficiently directed IT assistance services, promptly and effectively furnishing technical aid to end users.About MeA skilled project and delivery manager who can strategize, improvise, and enhance effectiveness in all effective domains.albert_gk@hotmail.com|+ 91 7550147427 | 9841107617
