Albert Wisse Email & Phone Number

The Hague, Zh, Nl

Development manager of an Internet based micropayment systemManagement of the (outsourced) software development and ICT infrastructureEnsuring the ICT securityContributing to the development of future ICT strategy

Management of the software development departmentManagement of software development outsourcingDesign of hosting architecturesMember team in the inception and elaboration phases of an Internet based social payment system

Day-to-day business operation of the Technical Service Department (6/7 fte), such as customer service, hiring/disposal/evaluating/coaching of staff, monitoring outsourced work, dealing with escalations, project planning, stock control and managing of the repair activities, warehouse and service administrationSelection and contracting of service partners throughout EuropeManaging various cases of bankruptcy of our service partners Making contracts, contract proposals and other documents such as the AG Neovo European monitor warranty policyManagement of the technical- and ICT infrastructure

Supervising of the (outsourced) Microtek ServicedeskManagement of escalated service callsAdvising on scanner/monitor/printer calibration and on high-end scanningSelection and contracting of service partners.Education/Training of Service partnersManagement of the technical- and ICT infrastructure

Senior consultant on parallel computing (hardware en software), data & process modeling, pre and after sales activities, SWOT & product-marketing analysis and Data WarehousingProduct Manager (parallel computing software)Member of a product management group (Yourdon based CASE tool) Project leader offshore software development Trainer for Minerva consultants on data and process modeling and database technology and UNIXOrganization of consultant meetings and training sessions

International product support on T3/T2 level at customer site or at the helpdeskSupporting the key accountsAdvising customers on how to set up their environment, attending meetings with system administration/network/database groups and designing maintenance strategiesPerformance investigation, design and implementationTrouble shooting and escalation managementProduct demonstrations and training of customer personal Training, field training and coaching of colleague’sTraining customers on data modeling and Unix system administrationPre sales and after sales activitiesService manager (3 fte)

Analysis and design of hardware systems of high complexityProject ManagementThe design (all project stages) and outsourcing of the manufacturing of a wear and tear monitor for piston rings of reciprocating machines in an industrial environment

Engineering hardware (electronic) systems of complex natureA study about how radio waves propagate along railroads, about how secure digital messages can be transmitted over mobile radio and on the area of RFI/EMIProject leader production & printed circuit board development and outsourcing of electronic componentsManagement of departments electronic labPre-sales activitiesMentoring students