Strategic Planning & Alliances – Multi-Site Operations – Supporting of New Business Innovation – Acquisition Integration - Team Building - Employee Empowerment - Finance & Budgeting – Organization Design & DevelopmentA recognized leader with 30 years operations experience leading successful upstart & turnaround organizations and products in the public and private sector. Strong ability to integrate acquisition talent to gain market share and team cohesiveness with a customer focus.Opportunity driven by innovative disruption to increase revenues, profits & growth while maintaining a P&L focus through continuous quality improvement & business intelligence analysis. Strengths:• Leadership – Turned around multiple public EMS agencies from significant net losses to net positive income through strategic outsourcing and processes improvements• Team Building – Successfully integrates acquired human assets into organizational structure resulting in cohesive and empowered teams who quickly demonstrate shared vision and commitment. Recruited customer support team noted for technical competency with a service orientation resulting in increased customer satisfaction and decreased overall workload.• Entrepreneur/Innovator – Drove innovation in product offerings delivering increased functionality and user adoption resulting in significant increases in customer deployments. • Project Manager – Successfully managed client expectation in the delivery of end-to-end solutions for the Fire and Emergency Medical Services industry. Developed and executed plans for multi month system deployments which included on-site end user training events simultaneously at multiple venues over various media.• Customer Service/Customer Relations – Refocused contact center team efforts by measured improvements in client perception, key performance indicator benchmarks and measurements and establishing solid customer partnerships to achieve high levels of internal and external satisfaction.