Albert Jones Email & Phone Number

Biloxi, Ms, Us

San Diego County, California, United States

Greater San Diego Area

As part of a 24x7 Service Desk, performing the activities associated with the management of ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.Responsibilities IncludeMonitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.Monitoring queues to ensure SLAs are maintained.Assigning the tickets which are out of scope to Service Desk/Other Teams.Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved.Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load.Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.Preparing daily reports on Incidents/Change/Problem tickets and SLA status.Preparing summary report on all Major incidents occurring on shift.Coordinating resources with teams across disciplines to ensure SLA targets are met.Coordinating resolution for high priority tickets.

San Diego, Ca

Creates and tests software packages and custom develops software. Team is responsible for updating the OS image quarterly, for packaging catalog, and portfolio requests for the customer and projects. •Plans, coordinates and follows through on assignments, and handles multiple tasks simultaneously, seeking guidance as needed.•Develops application specifications and perform software development to support requested functionalities. Follows software development standards and best practices consistently.•Maintain awareness of industry trends and evaluate applicability of new software technologies to platform development efforts•Exhibits thoroughness, rigor and discipline in problem solving.•Seeks out open-source software packages or existing software code that can be reused or applied to assigned tasks.•Effectively recognizes obstacles that require additional support and elevates appropriately.•Defines the logic, performs coding, tests, and debugs system components.•Develops and enforces current programming standards and change management.•Independently develop and modify testing components/scripts to support required functions.•Effectively prioritizes activities to meet schedule milestones.•Ability to work independently and develop plans once a design task has been specified.•Leverages knowledge outside of development in performing system integration and trouble-shooting of problems from the interactions between different services/processes.•Demonstrates flexibility.•Demonstrates ability to change assignments or approach to accommodate changing project direction.•Demonstrates ability to define, prepare and document technical material.•Keeps project lead/manager informed of work progress on both lead-directed and self-directed tasks and on any obstacles impeding work progress on a regular basis.•Sets project goals and understands own role to achieve them.

Remote

Queue manager - As part of a 24x7 Service Desk, performing the activities associated with the management of ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.Responsibilities IncludeMonitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.Monitoring queues to ensure SLAs are maintained.Assigning the tickets which are out of scope to Service Desk/Other Teams.Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved.Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load.Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.Preparing daily reports on Incidents/Change/Problem tickets and SLA status.Preparing summary report on all Major incidents occurring on shift.Coordinating resources with teams across disciplines to ensure SLA targets are met.Coordinating resolution for high priority tickets.

San Diego, California

Creates and tests software packages and custom develops software. Team is responsible for updating the OS image quarterly, for packaging catalog, and portfolio requests for the customer and projects. •Plans, coordinates and follows through on assignments, and handles multiple tasks simultaneously, seeking guidance as needed.•Develops application specifications and perform software development to support requested functionalities. Follows software development standards and best practices consistently.•Maintain awareness of industry trends and evaluate applicability of new software technologies to platform development efforts•Exhibits thoroughness, rigor and discipline in problem solving.•Seeks out open-source software packages or existing software code that can be reused or applied to assigned tasks.•Effectively recognizes obstacles that require additional support and elevates appropriately.•Defines the logic, performs coding, tests, and debugs system components.•Develops and enforces current programming standards and change management.•Independently develop and modify testing components/scripts to support required functions.•Effectively prioritizes activities to meet schedule milestones.•Ability to work independently and develop plans once a design task has been specified.•Leverages knowledge outside of development in performing system integration and trouble-shooting of problems from the interactions between different services/processes.•Demonstrates flexibility.•Demonstrates ability to change assignments or approach to accommodate changing project direction.•Demonstrates ability to define, prepare and document technical material.•Keeps project lead/manager informed of work progress on both lead-directed and self-directed tasks and on any obstacles impeding work progress on a regular basis.•Sets project goals and understands own role to achieve them.

Wahiawa, Hawaii

Serves as the Cyber Security Supervisor and administrator for an Army strategic Company, and ensuring compliance with Information Assurance Vulnerability Alerts (IAVAs); Perform vulnerability testing, risk analyses and security assessments as well as provides Cyber Security-related assistance to USARPAC, 8th TSC, 25th ID, 30th, and additional unit Information Management Officers (IMOs) across Hawaii; responsible for the accountability, professional development, training, counseling, morale, health and welfare of 5 Soldiers, as well as assisting in the support of one civilian and their Family.

Wahiawa, Hawaii

•Developed creative recruiting strategies that met anticipated staffing needs.•Conducted reference and background checks on all job applicants.•Communicated the duties, compensation, benefits and working conditions to all potential candidates.•Managed all phases of recruitment, including defining hiring management needs and posting available positions.•Contacted all job applicants to inform them of their application status.•Researched and recommended new sources for candidate recruiting.•Built social networks to find qualified candidates.•Thoroughly explained the employee handbook during new employee orientations.•Maintained an accurate candidate tracking system.•Updated current and designed new recruiting procedures (e.g. job application and onboarding processes)•Supervised the recruiting team and reported on its performance•Kept track of recruiting metrics•Implemented new sourcing methods (e.g. social recruiting)•Reviewed recruitment software and suggest the best option for company needs•Researched and chose job advertising options•Advised hiring managers on interviewing techniques•Recommended ways to improve our employer brand•Coordinated with department managers to forecast future hiring needs•Stayed up-to-date on army regulations and inform recruiters and managers about changes in regulations•Participated in job fairs and career events•Built the company’s professional network through relationships with HR professionals, colleges and other partners

Wahiawa, Hawaii

Served as the Microsoft System Center Configuration Manager (SCCM) Administrator for a strategic Signal Company; responsible for the Windows imaging for both NIPR and SIPR clients, the patching and maintenance of over 15,000 clients, and ensuring compliance with Information Assurance Vulnerability Alerts (IAVAs); responsible for software deployment and license management; provides SCCM-related assistance to USARPAC, 8th TSC, 25th ID, 30th, and additional unit Information Management Officers (IMOs) across Hawaii; responsible for the accountability, professional development, training, counseling, morale, health and welfare of three Soldiers, as well as assisting in the Support of two Civilians and their Families.

Ft. Lewis, Washington

As a Desktop Support Technician, I provided first line technical support for all staff within the company. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person (for walk-in customers) and self-service.