Albert Jones Email & Phone Number

San Diego County, California, United States

Greater San Diego Area

As part of a 24x7 Service Desk, performing the activities associated with the management of ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.Responsibilities IncludeMonitoring queues and assign tickets to appropriate resources for.

San Diego, CA

• Creates and tests software packages and custom develops software. Team is responsible for updating the OS image quarterly, for packaging catalog, and portfolio requests for the customer and projects.
• Plans, coordinates and follows through on assignments, and handles multiple tasks simultaneously, seeking guidance as needed.
• Develops application specifications and perform software development to support requested functionalities. Follows software development standards and best practices consistently.
• Maintain awareness of industry trends and evaluate applicability of new software technologies to platform development efforts
• Exhibits thoroughness, rigor and discipline in problem solving.
• Seeks out open-source software packages or existing software code that can be reused or applied to assigned tasks.

Remote

Queue manager - As part of a 24x7 Service Desk, performing the activities associated with the management of ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.Responsibilities IncludeMonitoring queues and assign tickets to appropriate.

San Diego, California

• Creates and tests software packages and custom develops software. Team is responsible for updating the OS image quarterly, for packaging catalog, and portfolio requests for the customer and projects.
• Plans, coordinates and follows through on assignments, and handles multiple tasks simultaneously, seeking guidance as needed.
• Develops application specifications and perform software development to support requested functionalities. Follows software development standards and best practices consistently.
• Maintain awareness of industry trends and evaluate applicability of new software technologies to platform development efforts
• Exhibits thoroughness, rigor and discipline in problem solving.
• Seeks out open-source software packages or existing software code that can be reused or applied to assigned tasks.

Wahiawa, Hawaii

Serves as the Cyber Security Supervisor and administrator for an Army strategic Company, and ensuring compliance with Information Assurance Vulnerability Alerts (IAVAs); Perform vulnerability testing, risk analyses and security assessments as well as provides Cyber Security-related assistance to USARPAC, 8th TSC, 25th ID, 30th, and additional unit.

Wahiawa, Hawaii

• Developed creative recruiting strategies that met anticipated staffing needs.
• Conducted reference and background checks on all job applicants.
• Communicated the duties, compensation, benefits and working conditions to all potential candidates.
• Managed all phases of recruitment, including defining hiring management needs and posting available positions.
• Contacted all job applicants to inform them of their application status.
• Researched and recommended new sources for candidate recruiting.

Wahiawa, Hawaii

Served as the Microsoft System Center Configuration Manager (SCCM) Administrator for a strategic Signal Company; responsible for the Windows imaging for both NIPR and SIPR clients, the patching and maintenance of over 15,000 clients, and ensuring compliance with Information Assurance Vulnerability Alerts (IAVAs); responsible for software deployment and.

FT. Lewis, Washington

As a Desktop Support Technician, I provided first line technical support for all staff within the company. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the.