Albert Kalman Email & Phone Number

Daytona Beach, Florida Area

As an Assistant Manager, my daily responsibilities included but were not limited to Soliciting potential clients, Loan Processing, Pre-Approval, Closing and Collections of Personal Loans. Daily management of cash and alternative loan payment methods. Constant customer interaction in person or via telephone. Additional tasks included Field Collections, Marketing and participation in Community Events. Trained to build relationships with clients to encourage new and repeat business opportunities. Constantly thriving to achieve success utilizing strong conflict resolution skills with an open, direct and tactful approach.

Edgewater, Fl

Served as the primary business contact for the client and responsible for client satisfaction. Consistently provided excellent customer service to accounts and capitalized on client needs. Built relationships with clients to encourage new and repeat business opportunities. Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. Approved Change Orders and invoices, and responsible for payment collections. Log package receipts using multiple methods to identify correct customer and address ID.Accurately identify manufacturer and part number of all incoming inventory parts.Accurately receive company inventories, capturing specific information.Maintain electronic files for specific incoming and outgoing inventory.Accurately ship outgoing orders ensuring proper packaging and proper documents are provided. Live chat skills. Fluent in vendor negotiations. Calculate Shipping (UPS / USPS).

Short-Term position -- Pilot ProgramDuties of this position include but are not limited to the responsibility for the collection of accounts that became 30/45/60 days delinquent.Work involves contacting individuals who have not made timely payments, attempt to determine reason for default, locating unknown addresses, and advising payees of their payment obligations and consequences in the event they are not met.Consistent attempts to secure auto loan payment using telephone inbound-outbound calls and mail form letters to customers to encourage payment.Formulate repayment plans to cure delinquencies.Job is performed with considerable independence under the general supervision of a Collection Manager

Strong Sales, Operational and Problem-Solving Skills in a customer-service call-center environment.Perform Needs Assessment to determine Status and Intent.Prepare time sensitive and period specific reports based upon issue resolution and workflow progress. Negotiate workouts with all involved parties (borrowers, lenders, insurers, and brokers) from initial workout request to final close of workout. Obtaining all necessary documentation from clients and coordinate workouts with applicable internal departments, when necessary.Contact delinquent or high-risk customers in order to secure payment and determine reason for delinquency on active accounts. Work with customer to establish full balance repayment plans or settlements.

Orlando, Florida Area

Proactive in identifying underwriting deficiencies and offering recommendations on pre-quals.Assist loan officers with supporting tasks related to producing, reviewing, servicing and maintenance of loan portfolio. Residential Equity Loan Sales and Service.

Originated , processed and closed Primary and secondary mortgage loans.Knowledge of Calyx -Point for Windows, MoreVision and Encompass.Proven ability to interact with lenders (prime & sub-prime), Law Firm principals and Title Company personnel. Maintain integrity of data files and ensure compliance with lending institutions.