Albert Kalman Email & Phone Number

Daytona Beach, Florida Area

As an Assistant Manager, my daily responsibilities included but were not limited to Soliciting potential clients, Loan Processing, Pre-Approval, Closing and Collections of Personal Loans. Daily management of cash and alternative loan payment methods. Constant customer interaction in person or via telephone. Additional tasks included Field Collections.

Edgewater, FL

Served as the primary business contact for the client and responsible for client satisfaction. Consistently provided excellent customer service to accounts and capitalized on client needs. Built relationships with clients to encourage new and repeat business opportunities. Responsible for all client communications, conflict resolution, and compliance on.

Short-Term position -- Pilot ProgramDuties of this position include but are not limited to the responsibility for the collection of accounts that became 30/45/60 days delinquent.Work involves contacting individuals who have not made timely payments, attempt to determine reason for default, locating unknown addresses, and advising payees of their payment.

Strong Sales, Operational and Problem-Solving Skills in a customer-service call-center environment.Perform Needs Assessment to determine Status and Intent.Prepare time sensitive and period specific reports based upon issue resolution and workflow progress. Negotiate workouts with all involved parties (borrowers, lenders, insurers, and brokers) from initial.

Orlando, Florida Area

Proactive in identifying underwriting deficiencies and offering recommendations on pre-quals.Assist loan officers with supporting tasks related to producing, reviewing, servicing and maintenance of loan portfolio. Residential Equity Loan Sales and Service.

Originated, processed and closed Primary and secondary mortgage loans.Knowledge of Calyx -Point for Windows, MoreVision and Encompass.Proven ability to interact with lenders (prime & sub-prime), Law Firm principals and Title Company personnel. Maintain integrity of data files and ensure compliance with lending institutions.