Albert Lara 🟢 Email & Phone Number

Sunnyvale, Ca, Us

• Completed courses and certifications solidifying knowledge of basic networking technology and Juniper solutions • Completed training labs to learn and practice navigating and configuring the Junos OS and Mist Dashboard• Prepared and practiced demonstrations of Juniper solutions according to given use cases • Participated in business skills classes to learn effective white-boarding, discovery, and demonstrations• Gained familiarity with Marvis, our Mist AI Virtual Network Assistant, to streamline operations & optimize experiences with a given network

Elmsford, Ny, Us

• Successfully scheduled and managed an average of 10-15 appointments per month.• Increased lead acquisition by 20% through effective utilization of social media outreach strategies, including cold calling/emailing, and LinkedIn messaging.• Spearheaded integration of LinkedIn Sales Navigator within the company, and trained 5 team members resulting in improved productivity for our sales team.• Use CRM system for keeping track of client interactions and scheduled meetings, and reduced missed/rescheduled meetings to less than 10%• Lead meetings with key players and decision makers to qualify 22 partnership opportunities leading to 15% increase in revenue potential.• Helped source over 100 leads in person at an engineering trade show in Long Beach, CA (APEC 2024) which resulted in 10% engagement with new customers.

Stamford, Ct, Us

• Completed various assigned projects with a close-knit team to all company offices across the United States.• Assisted with 75+ mobile device setups and mailbox migrations for OdysseyRe, Hudson Insurance Group, and Fairfax Financial Holdings.• Utilized Apple Business Manager and Microsoft Intune MDM to migrate and manage respective devices, tracked project progress metrics in SharePoint andServiceNow.• Participated in daily meetings with the project team to report progress through established KPIs measured by the project manager.

Middletown, Ct, Us

• Fostered relationships with clients and maintained over 97% client satisfaction rating based on feedback surveys.• Achieved ~85% in solution adoption among clients after quarterly business reviews, resulting in over $50,000 in additional added revenue across all 30 clients. • Supported clients as a trusted advisor to build technology roadmaps, while aiding in planning, budgeting, and risk aversion.• Managed over $100,000 in annual recurring revenue across all assigned clients, and closed over 25 quoted contracts for software/hardware services.• Reduced quote turnaround time by ~50% through streamlined collaboration with technical sales architects.• Consistently met 100% of targeted annual earnings goals by cross-selling and upselling software/hardware to clients each quarter.

White Plains, New York, Us

• Provided on-site technical support with a small team of engineers for a school district in Rockland County, NY.• Lead ticket queues in assigned buildings of the district, while regularly supporting fellow engineers with their buildings.• Checked network closets periodically for failed hard drives, optimal temperatures, and other threats or errors in the Fortinet suite.• Routinely released quarantined PCs for teachers and faculty from the firewall, while resolving threats reported on their PCs via scheduled patches.• Performed hardware fixes on over 150 student laptops, and updated device statuses with asset management software.

White Plains, New York, Us

• Provided technical support remotely, in office, and performed on-site computer hardware deployments and repairs for clients from numerous business sectors• Utilized RMM tools to remotely access client computers, run updates and patches, verify warranty statuses, etc.

Us

• Provided tier one help desk support in office and via phone for the organization.• Imaged new desktop computers with Windows 10 to be delivered to remote employees.

Hanover, Md, Us

• Helped teachers and staff with technical support issues across three different buildings in the school district.• Troubleshot software and hardware issues in an education environment, and imaged over 120 devices in one summer.

Mt Kisco, Ny, Us

Responsible for maintaining high standards of cleanliness; completing duties and assignments in accordance with the directions of management; interacting with patients and families while providing quality customer service; work efficiently along with co-workers in a fast paced environment.

Mt Kisco, Ny, Us

• Collaborated with Desktop Support Analysts, IT Business Analysts, and Network Engineers.• Performed customer service to different departments throughout all of the hospital.• Swapped out faulty parts on desktop computer, as well as rebuilding and repairing PC's.• Troubleshot problems with PC's, including addressing error codes and resolving PC issues.• Identified and corrected performance issues.• Installed software (operating systems) on to PC's that were being newly imaged leading to inspecting/preparing computers to be installed in different areas all over the hospital when completely set up.• Ensured proper installation of cables, operating systems and software.

Dobbs Ferry, Ny, Us

Cyber Security Researcher for Mercy College’s Summer Research Academy

New York, New York, Us

• Provided first level help desk support for business and baseball applications. • Answered and assigned incoming service desk requests via phone and email.• Provided desktop and application support to MLB, MLBAM and club employees.• Properly documented all calls and problem resolutions in call tracking software (ServiceNow).• Upgraded, repaired and replaced computers and printers as needed.